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Clerical Support

4 weeks ago

Poole, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

The post holder will be expected to play a key role in providing assistance throughout the radiotherapy department to patients and visitors.
- To provide an efficient, friendly, caring reception to patients and offering advice and information as appropriate.
- To provide basic clerical support throughout radiotherapy, assisting where required.

**Base Location**: Poole Hospital

**Interview Date**: 11th January 2023

The post holder will be responsible for the reception desks. Welcoming all patients, relatives, visitors and colleagues with dignity and respect. Maintaining a courteous, reassuring, sensitive and helpful manner at all times

Checking patients are in the correct location and booking them in using the mosaiq system.

Providing directions to patients in the wrong location.

When patients attend for planning appointments check the correct contact telephone number and address is recorded and updating as required.

Ensuring patients know where to get changed and have a gown.

Provide Department orientation if required.

Answering patient’s queries if possible or directing them to help they need.

Re-booking transport patients return journeys and logging into the patient’s bookings site to check transport booking details.

Checking alerts on patients' comments and informing or reminding patient of any action.

If made aware, record against the linac appointment, the time drinking preparation patients have finished drinking water.

Inform Radiographers if a patient has problems conducting their preparations or if the patients are feeling unwell or have other problems that will affect their treatment.

At the beginning of each shift and throughout the day ensure waiting areas are clean, delay screens are turned on, and there is sufficient stock of drinking cups.

Support communication between radiography staff and patients.

Report any estate issues.

The Trust is positively committed to the promotion and management of diversity and equality of opportunity. Equality and diversity is related to the actions and responsibilities of everyone - users of services including patients, clients and carers; work colleagues; employees; people in other organisations; the public in general.

All employees have a responsibility to ensure that they act in ways that support equality and value diversity and must comply with the responsibilities placed upon them by employment legislation and the equality duties.

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

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