Receptionist/telephonist

168 Medical Group is seeking an enthusiastic, motivated and flexible individual to join our front of house Reception Team and Telephone Hub.

Working in a busy surgery reception and office environment you will need to be able to work as part of a team as well as with your own initiative.

This post is suitable for those that like to be busy, like to problem solve, like to ‘muck in’ to help their colleagues and are positive in their approach to dealing with the public. Applicants must be confident using a computer. Previous applicants need not apply.

JOB SUMMARY

Working as a member of the Telephone Hub you will provide a high standard of support within the Practice. You will be expected to use reasoning and judgement skills to make appropriate decisions and effectively manage multiple tasks and systems.

Telephonist Duties:

- Answer the telephone in a professional and timely manner
- Generate Askmygp requests as appropriate for patients
- Encourage use of Askmygp system
- Book Nurse and HCA appointments accurately
- Deal with queries from patients
- Record and pass on messages accurately and in a timely manner

Shifts are Monday to Friday between 8am and 6:30pm.

Work remotely
- No

**Job Type**: Part-time

**Salary**: £10.50 per hour

Schedule:

- 8 hour shift

Work Location: One location