Night Porter

4 weeks ago

Woking, United Kingdom Active Hospitality Full time

We have an opportunity to join the Active Hospitality team as a part-time Night Porter. This role will be based off working 2 eight-hour shifts a week based at Gorse Hill Hotel in Woking.

You will ensure that all guests receive a warm welcome to the hotel, setting the scene for their stay and ensuring any needs are anticipated and actioned. This role will include running the night audit each day and settling all accounts within the hotel where necessary. The role will include working in various areas of the hotels, including reception or the assistance of the food and beverage team. In addition, some basic cleaning and security work are involved to ensure that the hotel is ready for guests each morning.

**Role Responsibility**
- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Gorse Hill.
- Ensure good communication with all departments throughout the hotels.
- Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To oversee and run the night audit (full training will be given) to ensure that all financial reports are completed and accurate.
- To be fully versed with all fire evacuation procedures and operating the fire panel.
- To have an excellent knowledge of all reception procedures.
- To carry out fire and security walks throughout the night, ensuring that external doors are locked as appropriate and the site is safe and secure.
- To assist other departments according to night business needs.
- To carry out some general cleaning in public areas so that the hotel is ready for guests every morning.
- Excellent hospitality / hotel background.
- Experience of bar and reception areas of a 4 star hotel.
- Proactive approach - wanting to help colleagues.
- Attention to detail.
- Computer literate.
- Ability to work efficiently and competently under pressure.
- Excellent time management and organisational skills.
- Minimum of 18 years old.

**Job Type**: Part-time
Part-time hours: 16 per week

**Salary**: £10.42-£11.00 per hour

**Benefits**:

- Discounted or free food
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Night shift

Supplemental pay types:

- Tips

Work Location: One location

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