**Summary**

The Technical Operations role is for an individual with strong IT and software skills based at our Amersham office to help deliver and manage our technical services, as well as providing technical support to the Business Operations teams. The individual will be part of the team that ensures the day-to-day running and stability of our custom build Tribute platform plus associated software and apps used by the MuchLoved organisation.

Working with.NET is core to this role, along with experience in deployments in Azure and AWS environments.

**Key areas of work will be as follows**:
Developing and implementing high quality software

Understanding technical challenges and devising solutions to meet our organisation requirements; scoping, defining and managing the resulting work

Assisting the development manager to implement best development practices including new processes and tools

Maintaining and enforcing quality control over new development - e.g. through code reviews

New Software release communications & training

Communicating functionality & providing training to the MuchLoved team. Articles, FAQs and knowledge building

Ongoing and version release software testing

Live software bug identification and fixing; new release testing in Development and Live environments

Software & Licenses management

Platform Licenses management - MS Office, Telerik, Redgate,

Office hardware & software apps, & login management - e.g. Office 365

MuchLoved team technical support

Providing technical assistance to MuchLoved support team & Account Managers

Troubleshooting software issues and resolving queries

Database management technical support

Live Site technical support

Hosting, backup & security monitoring.

Platform stability and data security work such as access controls, pen testing and incident management

Specific platform technical project work - e.g. FTP data imports

Support for Client on-boarding

Account creation and management on our bespoke platform

API and widget integration set-up for clients

Occasional help-desk phone cover

**Key attributes required**

The Technical Operations role is ideal for a technophile with excellent software management abilities, strong understanding of technical operations support and relevant prior experience in technical IT roles. As well as being adept at managing and analysing data with excellent attention to detail, you must possess good interpersonal skills, with an aptitude for communicating software content and issues with other team members. You must be happy to work in a small team and be flexible in terms of ongoing role specification as we are a growing organisation constantly updating the service and our processes.

.NET skills are core to this role, as is DBA experience working with SQL to design and deploy ETL across data sources. You must have experience working with both SQL and No SQL offerings such as Azure SQL, Azure Cosmos etc. You must demonstrate excellent object-oriented skills including strong design patterns

knowledge and have a passion for producing high-quality code using best development practices such as clean coding, refactoring, unit testing and SOLID principles.

**Hours / Terms**

Full-time 9am-5pm on-site

Based in Amersham (between Amersham and Little Chalfont)

Sponsorship Visa can be provided if needed

Holidays - pro-rata 5 weeks plus bank holidays.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£40,000.00 per year

**Benefits**:

- Free parking
- On-site parking
- UK visa sponsorship

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Amersham: reliably commute or plan to relocate before starting work (required)

Work Location: One location