IT Apprenticeship

**Support Engineer - IT Apprenticeship Level 3**

**About Xuper**:
At Xuper we provide an extensive range of products, services and solutions selling global support, hardware, software, audio visual/video conferencing hardware solutions including video conferencing systems and associated professional services.

**About the Role & Responsibilities**:

- Acting as 1st Line Support on the Service Desk
- Working as part of the larger Service Desk team to complete tasks
- Answering incoming calls from customers
- Logging calls into the Service Desk ticketing system
- Supporting customers to resolve 1st line queries
- Providing remote access support through TeamViewer etc
- Assisting with network faults: LAN, WAN, VPNs
- Migrating Office 365 to cloud
- Updating company database

**Essential Requirements**:

- Basic IT knowledge
- Interested in IT and eager to complete apprenticeship

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**Job Types**: Full-time, Apprenticeship

**Benefits**:

- Company pension
- Gym membership
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Derby: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person