Installation Coordinator

6 months ago


Milton Keynes, United Kingdom Teletrac Navman Full time

Teletrac Navman are a global GPS-based fleet optimisation products and services provider. Our services include real-time vehicle tracking, electronic logging, communications and analytics that enable companies to monitor, measure and improve operational costs and efficiencies.

Our technology currently tracks more than 500,000 vehicles on six continents, making it one of the world's largest fleet management software solutions providers.

**_ Do you pride yourself in delivering excellent customer service?_**

As an Installation Coordinator, you’ll have plenty of contact with other teams (Implementation, Customer Success, Customer Support, and Finance) along with external engineers to coordinate and ensure a smooth installation rollout for new customers.

**Location**: This role is based at the Milton Keynes office, so you’ll be living within a sensible commuting distance of Milton Keynes. You will attend the office on Tuesday, Wednesday and Thursday and can request hybrid working from home on the other days. Or if you prefer, you can be office based 5 days a week.

**The hours are**: Monday to Friday, 09:00 - 17:30, and this busy multi-tasking role is essential in continuing to provide quick and efficient service to customers for all products across the Teletrac Navman base.

**WHAT YOU’LL BE DOING**

On a day-to-day basis, you’ll be answering calls from customers booking installations, arranging service calls and you’ll ensure that the customer expectation is managed through your timely communication and keeping them informed.

**This will include**:

- Liaise with customers directly, investigating queries from both customers and engineers, raising work order requests, raising purchase orders in SAP, and invoicing customers for work completed.
- Provide an accurate and concise flow of information to the engineering team and ensure that engineers receive daily worksheets on time, every time
- Work with Service Level Agreements (SLA’s) and deliver exceptional service in a friendly and efficient manner, often under pressure to achieve Key Performance Indicators (KPI’s)
- Take ownership of specific customer(s) to improve our customer satisfaction and ultimately assist the business in churn reduction

**ABOUT YOU**

You will be living within a daily commutable distance of Milton Keynes and have full rights to work in the UK without the requirement of sponsorship now or in the future.

**To be successful in this role, YOU will be equipped with**:

- Previous experience within a customer service/support role gained within a call centre environment dealing with and resolving customer issues over the telephone
- Attention to detail with exceptional organizational skills and the ability to prioritise work effectively
- Ability to work on own, using initiative and working in a systematic and methodical manner
- IT literate and ability to use MS office tools including excel and learn others
- Ability to multitask and stay focused in a pressured environment

**Desirable**:

- Experience in working with SAP and/or Salesforce

**WHAT’S IN IT FOR YOU**

Teletrac Navman adopts a ‘people first’ approach. Internally we have a fantastic company culture with real growth and progression opportunities.

We offer flexibility and work-from-home options and inclusive People & Culture policies.

Externally we are renowned for building strong and lasting relationships with our customers, consistently striving to provide the best in market service.

**You will enjoy**:

- An open, fun and inclusive culture - and the opportunity to work with some awesome people, with full training to be successful in your role.
- Development opportunities with 1:1 coaching/mentoring, LinkedIn Learning, online courses, product training, joining project teams and so much more
- Global Networking Opportunities with peers, and with colleagues in the Employee Resource Groups
- Generous ‘refer a friend’ scheme, Recognition Awards & Volunteering and fundraising activities
- Employee Assistance Program (EAP), health insurance and other wellness initiatives with access to discounted retailers and healthcare benefits
- Company pension contribution at 6%, Life insurance at 4 x annual salary, Company Sick pay
- 23 days annual leave per annum

**SOUNDS GOOD?** **Embrace Your Potential - find work that works for you.**

LI-DL1

LI-Hybrid

**WHO IS VONTIER



  • Milton Keynes, Milton Keynes, United Kingdom The Kitchen Bathroom Bedroom Specialists Association Full time

    Kitchen Installation Coordinator">We are seeking a highly skilled Kitchen Installation Coordinator to join our team at Lima Kitchens - Milton Keynes.">This role involves managing and coordinating outgoing deliveries and stock, instructing our project assistant with day-to-day organization.">The ideal candidate will have a sound knowledge of the KBB sector or...


  • Milton Keynes, United Kingdom Teletrac Navman Full time

    Teletrac Navman are a global GPS-based fleet optimisation products and services provider. Our services include real-time vehicle tracking, electronic logging, communications and analytics that enable companies to monitor, measure and improve operational costs and efficiencies. Our technology currently tracks more than 500,000 vehicles on six continents,...

  • Project Coordinator

    4 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Sert Group Limited Full time

    Job OverviewSert Group Limited is seeking a seasoned Operations Manager to lead our team of installers in delivering high-quality heating installation projects. This role requires strong technical knowledge, leadership abilities, and commercial acumen.About the RoleWe are looking for an experienced professional with a proven track record in operations...


  • Milton Keynes, Milton Keynes, United Kingdom Ampergia Limited Full time

    Job DescriptionSolar Installation Project ManagerWe are seeking an experienced Solar Installation Project Manager to join our team at Ampergia Limited. As a key member of our project delivery team, you will be responsible for overseeing and coordinating various aspects of solar installation projects from start to finish.Main Responsibilities:Project...


  • Milton Keynes, United Kingdom DB Recruitment Full time

    **Job description** Job description: Implementation Coordinator Job Title: Implementation Coordinator Job Family (Mercer): Contracts Administration (Construction) Reporting to: Senior Implementation Manager Employment Location: UK General Job Description / Key responsibilities The Implementation Coordinator reports directly into the Senior...


  • Milton Keynes, Milton Keynes, United Kingdom Wallace Hind Selection LTD Full time

    Do you have what it takes to become a top-performing Electrical Installation Expert? We are seeking a highly skilled and motivated individual to join our team as a Installation and Commissioning Professional.About the Role:In this exciting new opportunity, you will be responsible for leading site-based installations, commissioning, and testing of gantry...

  • Project Coordinator

    1 month ago


    Milton Keynes, United Kingdom Ampergia Limited Full time

    The Project Coordinator will be responsible for overseeing and coordinating various aspects of solar installation projects from start to finish. This includes managing timelines, ensuring coordination between different teams, maintaining accurate project data in the CRM system, liaising with suppliers and installers, and ensuring that all health, safety, and...


  • Milton Keynes, United Kingdom UCC Coffee UK Limited Full time

    Working with a small friendly team, you will provide a courteous, efficient, and effective service, which maintains UCC’s positive company image through maintaining high standards of customer communications. **The Role**: - First line support for customers’ arranging coffee machine installations. - Support our sales team processing customer orders. -...


  • Milton Keynes, Milton Keynes, United Kingdom Clarkson Evans Careers Full time

    Construction Electrician and Project CoordinatorWe are seeking a skilled Construction Electrician and Project Coordinator to join our team at Clarkson Evans Careers.Job Summary: As a Construction Electrician and Project Coordinator, you will be responsible for coordinating electrical installations in new build homes and ensuring that projects are completed...


  • Milton Keynes, United Kingdom UCC Coffee Full time

    The Role : First line support for customers’ arranging coffee machine installations. Support our sales team processing customer orders. Customer point of contact for equipment requests and answering queries. Plan equipment allocations, working closely with internal teams. Review stock management to ensure relevant coffee machine equipment is...


  • Milton Keynes, Milton Keynes, United Kingdom John Lewis Partnership Full time

    As a Customer Delivery Coordinator, you will play a vital role in shaping the customer experience at the John Lewis Partnership. Your primary responsibility will be to deliver and install products to customers with professional courtesy and outstanding service.The successful candidate will possess a valid UK C1 driving licence, excellent communication...


  • Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

    An exciting opportunity has arisen for a Commercial Project Coordinator to join our team in Buckinghamshire on a permanent basis.About the RoleThe successful candidate will be responsible for managing project processes and installers to ensure commercial projects are completed to an excellent level of customer service.Manage self-employed contractual...


  • Milton Keynes, Milton Keynes, United Kingdom Ampergia Limited Full time

    About the RoleWe are seeking a highly skilled Renewable Energy Project Coordinator to join our team at Ampergia Limited. As a key member of our project management team, you will be responsible for coordinating and overseeing various aspects of solar installation projects from start to finish.


  • Milton Keynes, Milton Keynes, United Kingdom Medstrom Full time

    Equipment Coordinator Role SummaryWe are seeking a highly organized and detail-oriented Equipment Coordinator to join our team in Milton Keynes, UK. As an Equipment Coordinator, you will be responsible for ensuring the efficient and effective management of equipment across various departments and teams.Key ResponsibilitiesTo coordinate the procurement of new...


  • Milton Keynes, Milton Keynes, United Kingdom UCC Coffee Full time

    UCC Coffee: A Leading Coffee Solutions ProviderWe are seeking a highly skilled Coffee Equipment Coordinator Professional to join our team. This is an excellent opportunity for individuals who possess a strong passion for delivering exceptional customer service and have experience in coordinating coffee machine installations.The Role:Provide first-line...

  • Facilities Coordinator

    6 months ago


    Milton Keynes, United Kingdom Caldecotte Group Services Full time

    **Full job description** **Job Title: Facilities Coordinator** **Employment Type**:Permanent Contract **Salary**: £26,000 - £27,000 (dependant on experience) **Job Overview**: Caldecotte Group Services have a fantastic opportunity for an experienced & motivated Facilities Co-Ordinator. You will have experience working within a customer centred...


  • Milton Keynes, United Kingdom Celestra Ltd Full time

    **About Celestra** Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our clients’ teams as we work together to help them achieve digital visions....


  • Milton Keynes, United Kingdom Celestra Ltd Full time

    **About Celestra** Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our clients’ teams as we work together to help them achieve digital visions....


  • Milton Keynes, Milton Keynes, United Kingdom NEP Group Full time

    About Our JobWe are currently seeking a skilled Engineering Project Coordinator to join our team at the NEP Group. In this full-time, permanent role, you will be responsible for managing the day-to-day operations of our projects, ensuring seamless execution and exceeding client expectations.About Us:The NEP Group is a leader in delivering critical...


  • Milton Keynes, Milton Keynes, United Kingdom Quality Personnel Full time

    Job SummaryWe are seeking an experienced Senior Technical Project Coordinator to join our client's design team. This role offers a competitive salary of £55,000 - £65,000 per annum.The successful candidate will be responsible for producing drawings, assisting the sales team with quotations, handling all quotations and tenders, securing approvals, ordering...