Customer Service Team Leader
6 days ago
Strength Shop, founded in 2009, is an established designer and retailer of specialist gym equipment and accessories to top gyms and athletes around the world. We are a fast growing global brand fuelled by the belief that strength sports should be accessible to the many. Strength Shop is on a mission to be the go-to brand for high quality and affordable products for everyone training to build strength.
In order to continue our accelerated growth and get closer to our vision, we are seeking to strengthen our team with talented and motivated people.
**The Role**:
As our Customer Service Team leader you will lead and manage a team of employees. You will plan and coordinate all work activities and resources required to ensure targets are met and standards upheld.
**As our Customer service team leader, your roles will be to**:
- Manage customer interactions across multiple platforms and telephone.
- Lead, manage and motivate the team to encourage teamwork, a positive environment and ensure targets are met.
- Implement frequent 1-1s, addressing positive points and areas that need improvement.
- Identify and implement staff training.
- Address issues with staff relating to timekeeping, absences, grievances and disciplinaries.
- Liaise with the warehouse team to ensure potential replacements/issues with products are dealt with promptly.
- Manage credit control with couriers and suppliers.
- Assist with internal software solutions for managing the customer service experience
- Look to improve and implement policies and procedures to increase efficiency and accuracy.
- Assist with future hiring for your team.
- Maintain high standards of health and safety to ensure your team is safe in the workplace at all times.
**About you**:
- A background or interest in strength training is a must.
- Previous supervisory/team leader/management experience is essential.
- Strong leadership qualities with the ability to encourage the team to be the best they can be.
- A passion for ensuring the customer is provided with the best available experience that can be offered to them.
- Computer literate.
- Great telephone manners.
- Proven track record of meeting deadlines and targets.
- Excellent problem solving skills with the ability to adapt and overcome problems in a fast paced environment.
- High level of accuracy.
- Strong written and verbal communication skills
**Our offer**:
- Competitive salary
- Permanent contract
- Full time, permanent, 40 hours per week.
- Overtime when required
- Free gym membership
- Opportunity to grow with and shape the future of a fast growing company
- Unique working culture
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00 per year
**Benefits**:
- Employee discount
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Application question(s):
- What kind of background in strength training do you have?
**Experience**:
- Team Leader/Supervisory/Management: 1 year (required)
Work Location: In person
-
Customer Service Team Leader
7 months ago
Motherwell, United Kingdom Strength Shop UK Full timeStrength Shop, founded in 2009, is an established designer and retailer of specialist gym equipment and accessories to top gyms and athletes around the world. We are a fast growing global brand fuelled by the belief that strength sports should be accessible to the many. Strength Shop is on a mission to be the go-to brand for high quality and affordable...
-
Customer Support Team Leader
7 months ago
Motherwell, United Kingdom Secureshield Ltd Full timeWe are currently recruiting for a Customer Support Team Leader, who will be based in our Motherwell Office to cover Maternity Leave. The successful Customer Support Team Leader will be responsible for leading and motivating a small team of Customer Support Coordinators to deliver exceptional customer service to major accounts and smaller clients across a...
-
Team Leader
1 week ago
Motherwell, United Kingdom CeX Ltd Full time**Retail Team Leader with a passion for games, Movies, gadgets and computers** **Location**: Motherwell **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones, computing products, and flat panel...
-
Team Leader
6 months ago
Motherwell, United Kingdom CeX Ltd Full timeRetail Team Leaders with a passion for games, DVDs, gadgets and computers Location: Motherwell Working hours: 20 hours per week About Us; - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, America, Australia, Mexico, Netherlands, Poland and India. - We trade games, DVDs, gadgets, mobile phones,...
-
Retail Team Leader
1 week ago
Motherwell, United Kingdom The Works - Motherwell Full time**Retail Team Leader** **16.5 hours per week** **Our store is located on Brandon Parade South in Motherwell** **About our culture** The Works is such an awesome place towellwork! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic _you_. - _ We’ve built an environment...
-
Retail Team Leader
7 months ago
Motherwell, United Kingdom The Works - Motherwell Full time**Retail Team Leader** **16.5 hours per week** *** **About our culture** The Works is such an awesome place towellwork! Our atmosphere is supportive, welcoming, friendly and inclusive. A second home-from-home where you can be your best and authentic _you_. - _ We’ve built an environment that’s busy, always moving, and full of energy. Yet we still make...
-
Team Leader
7 months ago
Motherwell, United Kingdom CeX Ltd Full time**Team Leaders with a passion for games, Movies, gadgets and computers** **Location**:Motherwell **Contracted hours**: 25 **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones, computing...
-
Customer Service Advisor
6 days ago
Motherwell, United Kingdom Search Consultancy Full time_**Are you passionate about providing excellent customer service?**_ - **Do you thrive in an environment where you can help your customers?** _ - **Are you immediately available for a temporary contract for between 3 and 6 months?**_ Then this **Customer Service Advisor** role is for you **The company** The company are based in Motherwell and are a market...
-
Nights Warehouse Team Leader
3 weeks ago
Motherwell, United Kingdom Dx Network Services Full timeAn exciting new Team Leader opportunity at DX!*** This a Nightshift vacancy*** All About You You will be friendly, hard-working and love the buzz of getting things done.We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.About us We are a leading independent parcel, mail and...
-
Customer Services Assistant
1 week ago
Motherwell, United Kingdom Compass Group Full timeWe"re looking for an Asda Caf? Customer Services Assistant who will be the face of our business, delivering exceptional customer service. You"ll join a team that takes real pride in what they do. As a Customer Services Assistant, you will contribute to a passionate and friendly team, working in a fast-paced environment. You"ll get given every opportunity to...
-
Customer Service Advisor Customer Service
1 week ago
Motherwell, United Kingdom Lidl GB Full time£20,000 - This isn’t an ordinary job. This an extraordinary experience. Introduction Due to our continued growth of our distribution / call centre we are now looking to take on a number of new Customer Service team members. There are part-time contracts available between 8 to 28 hours per week across the hours of 14:00 - 20:00 as well asweekend shifts. -...
-
Customer Service and Maintenance Assistant
2 weeks ago
Motherwell, North Lanarkshire, United Kingdom North Lanarkshire Council Full timeJob SummaryWe are seeking a Customer Service and Maintenance Assistant to join our facilities management team at North Lanarkshire Council.Main ResponsibilitiesDelivering a high-quality service to our customers and service users.Carrying out routine tasks such as cleaning and minor maintenance.Working HoursThe successful candidate will work 30 hours per week...
-
Customer Service
1 week ago
Motherwell, United Kingdom First Choice Recruitment, Wakefield Full time**Role: Customer Service Advisor** **Rate: £9.50 per hour (£10.78 after 12 weeks)** **Hours: Various Shift patterns including weekends** **Start Date: ASAP** First Choice are actively recruiting a number of **Customer Service Advisor **to join our reputable client. Role will require you to work from the office within the depot. Training Hours: Week 1...
-
Arboriculture Team Leader
2 weeks ago
Motherwell, North Lanarkshire, United Kingdom North Lanarkshire Council Full timeNorth Lanarkshire Council is seeking a skilled Arboriculture Team Leader to join their arboricultural team. This exciting opportunity offers a four-day working week, generous terms and conditions, and the chance to work in a dynamic team.The successful candidate will be responsible for overseeing all arboriculture works, requiring extended experience in all...
-
Nights Warehouse Team Leader
2 months ago
Motherwell, United Kingdom DX Network Services Limited Full timeAn exciting new Team Leader opportunity at DX! *** This a Nightshift vacancy*** All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.About us We are a leading independent parcel,...
-
Motherwell, United Kingdom Jaguar Land Rover Retailer Apprenticeships- Lookers Taggarts Lanakshire Service Assistant Full timeJaguar Land Rover is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel - drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000...
-
Customer Service Ambassador
2 weeks ago
Motherwell, North Lanarkshire, United Kingdom Tim Hortons Full timeRole OverviewWe are seeking a highly motivated and friendly Customer Service Ambassador to join our team at Tim Hortons. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and providing excellent customer service.In this role, you will be responsible for greeting guests, taking orders, and serving food and...
-
Customer Service Assistant
6 days ago
Motherwell, United Kingdom EG Group Full time**Role**: Customer Service Assistant **Location**: Motherwell, ML1 1RB **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...
-
Customer Service Assistant
7 months ago
Motherwell, United Kingdom Asda Express Full time**Role**:Customer Service Assistant **Location**:Motherwell, ML1 2NT **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...
-
Healthcare Leader
2 weeks ago
Motherwell, North Lanarkshire, United Kingdom Leaders In Care Recruitment Ltd Full timeCompany Overview Leaders In Care Recruitment Ltd is a reputable recruitment agency specializing in the healthcare sector. Our mission is to provide exceptional leadership and care services to our clients and their communities. We are seeking a highly skilled and dedicated Registered Manager to join our team and lead our new branch near Hamilton, providing...