Customer Experience Committee Member

3 weeks ago


Watford, United Kingdom Watford Community Housing Full time

**Job Title**: Customer Experience Committee Member

**Location**:Watford

**Salary**: £2000.00 per year.

**Job type**: 3-year term of office with attendance requirements at board meetings.

**Closing date**:21st November at 9am.

We are a housing association with homes across South-West Hertfordshire. We aim to make a real difference by delivering better homes and supporting our communities, because we know that good homes give people the chance to lead more fulfilling lives.

We own and manage more than 6,800 homes and associated assets in South-West Hertfordshire. Our business is evolving rapidly as we find new ways to deliver great homes, improved services and much-needed new homes. We also have a one-star accreditation fromBest Companies, putting us in the top 25 housing associations to work for.

We have exciting plans for the future - and you could help us to achieve our goals.

**The Vacancy**:
**At Watford Community Housing we believe in working in partnership to transform our communities and change lives for the better. Our Customer Experience service is a crucial part of our success, supporting the business to ensure we can deliver onour ambitious plans and sustainability journey.**

We're looking for two experienced and commercially strong non-executives with a background in customer-facing roles and services to join our Customer Experience Committee (CEC). As a member of the CEC, you'll play a central role in overseeing matters relatingto the Group's customer-facing services, including approving key policies, monitoring customer feedback, and ensuring the active promotion of membership opportunities and resident engagement.



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