Pt Assistant, Administrative
5 days ago
Doctor's Surgery - Ealing W5
Must live within 20min travel distance from Ealing Broadway.
Part-time - Contract
Monday - Friday - 3 hours/day - 15 hours per week. **Term time role, hence may suit working parent.**
Flexible daily 3 hours - Flexibility between 9.30am and 2.30pm. Agreed at hiring.
Hybrid - 3 days in Clinic and 2 days Virtual role.
£18 per hour
**Job details**
**Qualifications**
**Essential Experience & Skills**:
- Administration - 3 years minimum
- Able to demonstrate strong administrative skills.
- Strong proven IT administration skills ,navigating through various IT platforms to complete admin tasks.
- Excellent written English
- Excellent telephone manner
- Excellent attention to detail
**Education**:
- A-levels or equivalent
**Full Job Description**
A busy Medical Clinic in West London Ealing, is looking for an administrative assistant to work 3 hours a day for 5 days a week - with 2 days from home and 3 days from the clinic in Ealing Common. Easy parking and travel links. Flexible hours to be agreed on hiring. Term time role, with occasional work into school holidays, from home.
This is an extremely busy job, and this assistant will be the sole person responsible for managing all admin duties, including reception.
**Admin Duties**:
- Navigating the management and diary software
- Typing dictated letters and creating treatment protocols from dictation.
- Maintaining patient confidentiality with reports and encryption.
- Telephone daily enquiries and responding to voice messages.
- Appointment bookings and management of diary.
- Maintain patient records.
- Manually sending patient documents, forms and reminders and filling diary.
- Managing Dropbox.
- GP referral letters.
- Downloading lab results from lab portals online.
- Using excel to trend biomarkers, to create graphs.
- Binding documents together using Adobe and sending encrypted.
- Ordering lab equipment and arranging couriers.
- Ordering lab kits direct to patients.
- Organising repeat and acute prescriptions, and sending medication using couriers.
**Skills required**:
- Minimum of 5 years of administrative experience.
- Fluency in Windows based software such as Excel, Word and Adobe.
- Creation of forms using our in-house system.
- Escalating clinical queries to the appropriate doctor as necessary.
- Keeping patients informed with updates to clinic policies and pricing.
- Taking payments and light accounts: Using specialised medical and billing software and to do end of day accounts.
- Administrative experience essential.
- Requires excellent written skills.
- Excellent telephone manner to help the doctor deliver the best possible experience through their consultations with patients.
- Highly organised, methodical and efficient with an eye for detail.
- Diplomacy, gravitas and a calm sense of assurance, particularly under pressure.
- Experience in medical administrative work preferred but not essential.
- Pay: £18 per hour on self-employed contract.
- Allocated annual leave to shadow doctor’s leave, usually school holidays. To be discussed depending on duties covered, experience and availability.
If you think this sounds like the role for you, please apply.
**Benefits**:
- Flexitime
- Work from home
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Ealing
**Job Types**: Part-time, Freelance
**Job Type**: Part-time
Part-time hours: 3 per week
**Salary**: £18.00 per hour
**Benefits**:
- Free parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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