Remarketing Administrator

**Remarketing Administrator**

We are the world’s foremost IT asset disposition company, and the market leader in our industry for 30 years. We are proud to name many of the world’s largest and most prestigious companies and organisations among our long-term customer base. As part of the Computacenter group, we continue to expand our Circular Services brand and global capabilities to Computacenter’s customer and partner community.

**Reporting To**

Head of Remarketing

**Role Purpose**

Reporting to the Remarketing Manager, you will work closely with the wider team, supporting them with all aspects of the sales process. This is a fast-paced role which involves multi-tasking and taking prompt actions in order to maintain a high standard of customer service. Some of the duties include:

- Making sure customer orders are prepared and shipped in an accurate and timely manner.
- Working with our global customers to ensure any issues with their orders are resolved to the satisfaction of all parties.
- Handling customer claims, tracking and managing the RMA process.
- Vendor/Customer account creation and maintenance.
- Purchase order creation, invoice management, transport booking & management
- Liaising with multiple functions across the business and building strong relationships that ensure a smooth day to day sales process.
- Creating and sending mailshots to customers.
- Sales order process, issues and tracking.

**Knowledge, Skills & Experience**
- Strong coordination and administrative skills.
- You will be proficient with MS office packages such as Word, Excel, Teams and ideally having previous working knowledge of marketing mailshot software.
- Some of our clients operate across different time zones, you will need to have the ability to build effective relationships at all levels while managing your own workload and the client's expectations.
- Proactive and motivated approach to tasks
- A good understanding of transportation and shipping processes.

This job description is intended to convey information essential to understanding the scope of the Remarketing Administrator and is not an exhaustive list of skills, efforts, duties, or responsibilities associated with it.

PUTTING CUSTOMERS FIRST
- Understands the customer, their needs and responds to their queries appropriately - Articulates the quality of service the customer requires and delivers to that standard - Pro-actively identifies better ways of doing things and delivers improvements to enhance customer satisfaction - When appropriate, adjusts own workload in line with the customer and/or wider teams needs and priorities

BEING STRAIGHTFORWARD
- Communicates and/or presents effectively to small groups - Shares information openly with others - Probes and identifies underlying causes of issues before suggesting solutions - When appropriate, involves others before making decisions

KEEPING PROMISES

Tackles issues head-on and provides transparent answers and solutions - Understands expectations from internal/external customers and follows through with commitment - Takes responsibility for own actions and always delivers on their promises

UNDERSTANDING PEOPLE MATTER
- Develops and maintains collaborative relationships - Considers the impact of own behaviours and actions on others - Actively seeks out the involvement of others and adjusts own approach if needed - Perseveres and maintains self-motivation and work standards even in adverse conditions

CONSIDERING THE LONG TERM
- Demonstrates a clear understanding of their team's objectives and purpose - Focuses on quality and adopts a ‘right first-time’ attitude to all work activities - Is open to new ideas, initiatives and ways of working - Uses best practices to drive consistency

INSPIRING SUCCESS
- Takes advantage of learning opportunities - Organises own work to accomplish tasks within given deadlines and other priorities - Is actively interested and seeks other’s opinions and feedback