Catering Assistant

4 weeks ago

Blackburn, United Kingdom The Larder West Lothian Full time

**Job Title: Catering Assistant**
**Organisation: The Larder West Lothian**
**Reports to: Cafe Supervisor**
**Salary: £21,225 per annum**
**Contract: 37.5 hours per week**

**Summary and main purpose of role**:
Our Catering Assistants contribute to the Larder’s success by providing excellent customer service to all our customers throughout our café locations and bakery. If you are a person who enjoys working with the public, providing an excellent level of customer service at all times and having fun, then we would love to hear from you As a member of The Larder team you will be a positive role model and engage with our trainees and customers in a friendly and professional manner. You will be reliable, enthusiastic and remain consistent with our company values. You will have great communication skills, a friendly and engaging personality and a committed team player this role is for 37.5 hours per week in our new café location located in Blackburn, West Lothian however we may require you to work flexibly across our café and bakery locations in West Lothian. Previous front of house experience is required for the role. The post is very rewarding and you will be part of a wider team that includes training and support staff based in various locations.

**Key responsibilities for the role include**:
Assist in the preparation of our café counters before, during and at the end of service

Serving customers with a smile ensuring they walk away happy with an enjoyable experience

Serving espresso coffee and teas, alongside other hot and cold beverages

Support the Hospitality Lead and Cook in preparing food items for the day

Monitoring the online ordering app ensuring orders are complete in a timely manner Keep up to date with special promotions and create displays

Be knowledgeable about our products and services

Operate the till and handle cash/card transactions

Keep all areas clean and tidy including customer areas

Follow food safety procedures and keep records up to date

Undertake all cleaning rotas in the café, kitchen and related areas

Respond promptly and professionally to any customer feedback, comments or complaints

Ensure the community shop/pantry is well stocked at all times

Assist with external events such as markets and stalls

Have fun, learn, develop and meet some amazing people.

**Managing Self**:

- Maintains a calm demeanour during periods of high volume or unusual events to ensure café, food pantry and bakery is operating to standard and set a positive example for others
- Work with line manger to put in place a CPD plan. Take ownership of the CPD plan and ensure that it is implemented and regularly reviewed
- Work closely with colleagues to ensure full use of available skill sets.

**Standard Responsibilities for all positions in The Larder**:

- Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others.
- Take appropriate responsibility to ensure the health and safety of self and others.
- Pursue the achievement and integration of equal opportunities throughout all activities.
- Undertake any other tasks and responsibilities appropriate to the level of this post

**Practical Requirements**:

- Current driving licence and access to a car for work travel purposes is desirable as travel may be required between Larder sites
- Able to work flexible hours and location as required

**Benefits Include**:

- 29 days leave (inclusive of public holidays)
- 2 Health and Wellbeing days each year
- Company pension contribution of 3% (under review)
- Company sick pay scheme
- Opportunities to shape the future work of the organisation
- Access to company health and well being support
- Commitment to continued professional development

**Salary**: £21,255.00 per year

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- Day shift

Work Location: In person

Application deadline: 31/08/2023
Reference ID: CAFE SUPERVISOR

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