Front of House Team Leader

5 months ago


Grimsby, United Kingdom Landmark Cafe Full time

We’re looking for a confident, motivated, enthusiastic individual to join our fast paced cafe and restaurant team. To be considered for this position you must be at least 18 years old as it involves the sale of alcohol.

Do you have the drive and confidence to:

- Support, coach, and mentor your team during a fast-paced working environment.
- Support the management team to ensure the smooth running of the business.
- Ensure standards and compliance are continuous in the manager’s absence.
- Create a welcoming atmosphere for our guests being the first face they see on arrival.

Duties
- Greeting, welcoming and seating customers quickly and efficiently.
- Greeting and welcoming customers in a friendly and professional manner.
- Provide excellent customer service at all times by assisting customers with their inquiries and needs.
- Handle cash / card transactions accurately and efficiently.
- Maintain a clean and organized front of house area.
- Supervise the floor staff ensuring daily tasks are completed and the building is kept clean and tidy at all times.
- Ensure compliance with company policies and procedures.
- Collaborate with other team members to achieve department goals.
- Running the res diary booking system including answering the telephone, taking customer information down accurately and booking customers in.
- Observing table times and ensuring tables are ready for the next booking.
- Preparing and serving drinks from the bar.

**Skills**:

- Previous experience in a customer facing role in the hospitality industry, particularly in a restaurant setting, is preferred
- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Excellent customer service skills
- Team management and leadership abilities
- Bartending experience is a bonus.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

**Job Type**: Part-time

**Salary**: From £10.00 per hour

Expected hours: No less than 18 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Every weekend
- Weekends only

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (required)
- Customer service: 2 years (required)
- Bartending: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Grimsby, DN37 0RU (required)

Ability to Relocate:

- Grimsby, DN37 0RU: Relocate before starting work (required)

Work Location: In person



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