IT Support Engineer

5 months ago

Cambridge, United Kingdom Bridge Partners Full time

**Location**: Cambridge
**Salary**: £30-40K

Would you like to provide high-quality IT support to Biotech companies in a face-to-face environment? If you crave a role that nurtures your abilities, unleashes your potential and fuels your growth, then look no further

Our dynamic support team is at the forefront of strategic advice, exhilarating project work, and hands-on desk-side IT support. Join our team and get ready to make a big impact

**About Bridge Partners**

Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas We provide bespoke onsite & remote support to our incredible, innovative clients. We're all about long-term relationships that embody our core values of Clarity, Partnership, and Quality.

**What we will offer you**:

- We are a friendly bunch with passion and ambition. We thrive on teamwork, learning, and development.
- We are committed to your personal career growth, and we will provide you with training opportunities to further your technical skills and progress within the business.
- You will be part of our profit share scheme and be able to join our BUPA health insurance and enhanced pension scheme.
- You will receive 25 days holiday plus Bank Holidays, increasing by one day every 2 years you work with us.
- We are situated only a short walk from Cambridge North train station and local bus routes and offer free onsite parking.
- We encourage our employees to socialise outside of work and organise social events throughout the year such as the Cambridge Lockhouse, Go Karting, Crystal Maze, bowling, BBQ's and dinners.

**The role**:

- You will be supporting typically 4-6 clients, working on-site 4 days a week (generally within Cambridge, Stevenage and Potters Bar, although travel to London will be necessary).
- We aim for you to work 1 day a week from home but may be required to come into our Cambridge office.
- You will quickly be up and running with onsite client support, with assistance from our head office service desk team.
- You will be part of delivering varied and interesting IT projects.
- You will be providing guidance and advice for clients.

**What we need from you**:

- The ability to build strong relationships and gain the trust of the clients you visit.
- Excellent customer skills: you must be a people person with patience and confident communication skills.
- Great problem-solving skills with the ability to see the challenge through.
- Excellent and proven technical skills within a Windows environment, with an ability to pick up and troubleshoot issues with Linux and MacOS also.
- Proficiency in managing on-prem Active Directory and other Windows server roles.
- Exposure to virtualisation, either through VMware or Hyper-V, and an understanding of the core functionality.
- Proficiency in managing Microsoft 365 tenancies across various products such as Exchange Online, SharePoint Online, and Microsoft Teams.
- Exposure to running clients in a hybrid environment with AD DS and AAD.
- Exposure to virtualisation on Azure or AWS.
- Exposure to serverless public cloud-based services, such as Azure Blob Storage.
- Experience with backup systems and storage platforms.
- Core understanding of networking and firewall management.

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