Design Office Assistant

3 weeks ago

Loughborough, United Kingdom deVOL Kitchens Ltd Full time

deVOL Kitchens is one of the leading and most highly regarded kitchen companies in the UK, with manufacturing and design offices based in Leicestershire, London and New York.

We are looking for a highly organised individual who is able to work as part of a team in a fast-paced, creative environment. The job requires providing the best level of service possible for our national and international customers.

Your responsibilities will include:

- Building strong relationships with customers and being a key point of contact throughout their project.
- Processing kitchen deposit and balance payments by liaising with our accounts team.
- Communicating with customers to confirm kitchen delivery dates.
- Coordinating with customers on their web and accessory orders, providing help and advice where necessary.
- Processing small orders with our workshop teams.
- Providing administrative support to the operations and dispatch team.
- Coordinating between the workshop and office to ensure the dispatch of our kitchens runs as smoothly as possible.
- Maintaining relevant databases and spreadsheets.
- Arranging site surveys and pre-install checks with customers and internal teams.
- Communicating clearly and efficiently with the design and customer service managers regarding any problems our customers might experience and providing assistance in resolving them quickly.

We would like you to have:

- Previous customer service experience
- Experience using MS Office, such as Excel and Word
- Be dedicated to providing the best service possible
- An open, personable and friendly approach to dealing with customers
- Excellent verbal and written communication skills
- Great organisational skills
- Proactive attitude

In return, we offer a competitive salary, plus benefits including 22 days holiday (plus bank holidays), life insurance, a cycle 2 work scheme and company events.

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Loughborough: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 29/03/2023

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