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Customer Service Representative

4 months ago


North Tyneside, United Kingdom MCF Recruitment Full time

**Job Title - Customer Service Representative**

**Location - Cobalt business park, North Tyneside**

**Salary - Up to £25,000**

**Hours of work - Monday to Friday**

Our Client is one of the most well established Energy Consultancies in the UK, they are continuing their growth heading into 2023.

They are actively seeking an experience customer service representative who holds experience within the energy sector.

**About you**
- Experience of working in a Customer Service role within an Energy Supplier or Consultancy
- A passion for excellent customer service
- The ability to communicate effectively with a range of Stakeholders and Customers
- Analytical skills enabling you to identify root causes and proactively resolve issues
- A confident, resilient and articulate nature
- Be able to work well both on your own and as part of a dedicated team
- Ability to plan and organise time and tasks effectively.
- Adaptable to change

**Responsibilities**
- Record information on our CRM and maintain accurate records
- Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
- Think on your feet and provide innovative solutions to our customers' requests
- Liaise with Energy Suppliers to ensure a prompt resolution of customer queries.
- Work closely with other departments to ensure all aspects of the customers’ requirements are met

**Benefits**
- VERY competitive basic salary
- Annual bonus scheme
- Training and career development from day 1
- Generous holiday allowance
- Work-life balance
- Pension scheme

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application question(s):

- Are you within travelling distance to Cobalt business park, North Tyneside?

**Experience**:

- energy customer service: 1 year (preferred)

Work Location: In person