Golf Receptionist

**About us**

Located just over a mile away from the M1, our club has been serving the community since 1999 and welcomes golfers of all abilities.

As current owners, our small, family run company was set up in May 2016 to operate Barlborough Links Golf Club, but with a vision to expand and build upon the existing facilities and develop the business in other areas too. We are committed to continually investing in our staff, venue and products to develop customer participation and enjoyment. We will create job opportunities to contribute to the community and operate our business efficiently to ensure our commercial success.

We have a clear Company mission, vision and values that guide how we carry out our jobs, how we treat our customers and each other. We will recruit staff who are passionate about customer service and quality and who want to make a positive contribution to our Company.

The club operates with a mix of pay & play green fees plus membership options.

We have four areas of business - 9 hole golf course, driving range, FootGolf and Fishing complemented by a small coffee shop serving hot beverages and cold drinks/wrapped chocolate. We also have a limited golf retail offering.

We are looking for a new team member to join us here at Barlborough Links Golf Club

Brief overview of main duties & responsibilities:
**Reception**

Customer service checking in customers face to face, answering questions, taking telephone calls & bookings, till operation

Making hot drinks and serving a selection of cold drinks & snacks

Ensuring Reception is kept clean, tidy and well presented in accordance with daily, weekly and monthly cleaning tasks

Ensuring the driving range is prepared for business including making up baskets, collecting and washing golf balls

**Grounds Maintenance**

Assist with course presentation in accordance with the daily/weekly cutting schedule

Assist with preparing the course for play to maintain a good standard of course presentation

Follow safe working practices for preparing & driving machinery, defect reporting, fuelling and use of PPE

Safe use of hand-held tools

Assist with course renovation/development project work

Full training will be given

**Skills & Experience**

Own car/driving licence

Applicants must have the right to work in the UK

Cash handling & reconciliation

Polite and welcoming telephone manner

Basic IT skills for taking accurate and efficient bookings (we use an online booking system and marketing software)

This is a customer facing role with an emphasis on ensuring a great customer experience for everyone, so exceptional customer service skills are required

At weekends, it can be a fast paced environment - multi-tasking skills and experience are essential, as is the ability to work well and remain calm under pressure

Experience/interest in the golf industry would be advantageous

**Job Types**: Full-time, Permanent

**Salary**: £10.42 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Weekend availability

Application question(s):

- Early mornings from 06:15, evenings until around 9:30pm and weekend work are essential. Can you be flexible and work morning/day shifts, evenings and weekend shifts on a rota basis?

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: GRAGMay23