Soft Services Supervispr

2 months ago

Cambridge, United Kingdom Mitie Full time

**Job Purpose**

The Soft Services Supervisor will support the Operations Team in the management of site based Janitors provided in response to the COVID-19 Pandemic across a portfolio of commercial properties. The duties will include staff inductions, training, liaison with recruitment agencies and completion of on-boarding paperwork.

**Main Duties**
- Responsible for the delivery of Inductions and completion of Task Risk Assessment paperwork for Janitors provided under COVID-19 banner.
- Provision of training for Janitors to ensure work is carried out safely, efficiently and to agreed Touch Point Cleaning (TPC) standard.
- Liaison with Recruitment Agencies; to include provision of staff where vacancies become available, to manage missed shifts and to arrange leave/sickness cover for TPC.
- Completion of on-boarding paperwork if Janitors are to be recruited for a fixed term period.
- Ensure Mitie's Health & Safety procedures are followed and encourage safe working practices; this is to include accident reporting.
- Ensure the effective use of equipment and materials.
- Ensure that Janitors are working the correct hours.
- Distribute uniforms and PPE.
- Monitor the use of chemicals and materials utilised in TPC role.
- Deal with any issues efficiently and in a professional manner, referring to line manager where appropriate.
- Provide TPC cover as required.

**What we are looking for**
- Previous experience in a Supervisory role.
- Good communicator with an ability to adapt approaches to differing audiences.
- Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems.
- Well organised, with the ability to multi-task, prioritise and manage competing demands.
- Strong understanding and respect for confidentiality.
- Proficient IT skills including MS Word and MS Excel
- Able to work to a schedule on their own initiative.
- Clean driving licence with use of own vehicle (including business insurance).

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