Schools Liaison Officer

**W**ho we are*
Join Our Journey - Together we will Make it Happen
Here at Transport for Wales we are preparing for the future. We will be building new stations, introducing new trains, and transforming the rail network across Wales and the Borders. This brings opportunity - for Wales’ economy, and for you.
Our vision is to create a world-class railway that will enable Wales to prosper for generations to come. But achieving this depends on the quality of our* 2600+ people* and the environment we create to enable them to succeed.

**Role responsibilities**
To ensure the safe and orderly conduct of students attending Harlech and Tywyn schools and Pwllheli college whilst travelling and using TFW services and stations during school term times. To assist Conductors on train services as required out of school term times. To assist TFW in operating trains in a safe and timely manner and to provide help and information to all customers on a part-time basis of 18 hours per week.
- Assist high schools with the issuing of pupil travel passes as required at the beginning of the September school term
- Maintain a high profile, be pro-active in preventing anti -social behaviour on TFW services
- Visit junior schools to perform safety talks to school leavers to promote safety when using TWF services to travel to high school
- Sell tickets on trains in accordance with regulations
- Manage the on-train customer service consistently by providing good information to the onboard staff, customers, station staff any other parties
- Maintain and develop a confident travel programme
- Maintain and develop a strong working partnership with specified local schools and colleges

**Essential requirements to be considered for this role**:

- Excellent communication skills
- Ability to meet shift-working requirements
- Excellent organisational skills
- Highly customer focused
- GCSE or equivalent. Must include grade of C or above in Mathematics and English
**Welsh Language Skills**
Transport for Wales Rail Limited supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support staff who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

**Equal Opportunities**
At Transport for Wales Rail Limited we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

**Next steps**
Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.

**Job Type**: Part-time