General Handyman/woman

**About the Role**
**Best of Suffolk are welcoming the opportunity to take up a new challenge as our latest Maintenance Operative at our Badingham office, showcasing your attention to detail, team-work and adaptability to assist in all aspects of managing and delivering good quality and reliable upkeep of our managed services properties.**

Paying a salary between £22,000 and £26,000 per annum working 40 hours per week, Monday to Saturday, 9am-5.30pm (5 days over 6 with Saturday off on a shift rota basis) plus on call out of hours support.
Plus access to our annual STIP scheme up to 5% of your salary
33 days annual leave including bank holidays
Plus an additional day off for your Birthday
Plus an additional two volunteering days per year
An enhanced maternity and paternity policy
Personal development and opportunities to be recognised
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support

**You will be responsible for managing and delivering good quality and reliable upkeep of our managed services properties.**

Focusing on customer and owner satisfaction through a timely response and consistent performance with resolving issues within their scope and schedule of works, you will be the prime contact for all matters hands on and work very closely with the guests and property owners to effect swift resolutions to issues that arise.

**Your Responsibilities**
Resolving and reacting to guest complaints and providing a satisfactory outcome to any maintenance situations which arise at properties
- Resolving the daily schedule of tasks that are given to you.
- Where repairs cannot be self-delivered, you will liaise with the responsible person to source appropriately experienced and qualified contractors.
- Recording information accurately and processing jobs completed via the companies KEA system
- Carry out regular, periodic checks of the properties, including Property Inspection and maintenance checks, record the findings using the online management system.
- Working closely with our owners and guests, either by telephone or face-to-face, on a daily basis to ensure they are receiving the support they need.
- Monitor and set the heating and hot water controls in line with seasonal changes.
- Compliance with all Health & Safety, company legislative policies applicable to the operating environment.
- Maintain the company vehicle to a high standard, making and recording regular checks and reporting any faults in a timely fashion.
- Ensuring your vehicle is adequately stocked and you have all the tools and equipment you require to complete the task in hand.
- Addressing any Winter property improvement projects - decorating and other maintenance required
- Supporting the office team from time-to-time by completing thorough property checks to keep our properties in tip top shape all year around
- Processing of any Business expenses, through the companies Concur system in a timely manner
- Sorting and arranging any refuse collections as required

**Skills and Qualifications**

**If this sounds like you? you love what we are about? or keen to to leap into your latest career challenge, we want to hear from you **We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success

By _Being One Team, Owning it, Communicating Honestl_y and showcasing a devotion to _Learning, Growing and Innovating_, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

**First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills**:
Knowledge of general maintenance and trade skills to a high standard
Will have one or more of the following Trade skills: Carpentry, Plumbing, Electrician, Gas Engineer, Plasterer or painter and decorator
Ability to react quickly and effectively to emergency situations within remit
Ability to problem solve
Good communication skills to be able to liaise effectively with both owners and guests
Full clean driving licence
Good IT skills
**Although standouts will also have**:
Professional Trade qualifications
Experience and an understanding of building systems e.g. boilers, security and fire alarms
Good knowledge of the local area
Holiday let/hospitality industry experience in a similar Role
Knowledge of Health & Safety responsibilities for holiday letting
Good customer service standards

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Sick pay

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus