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Administrator - 12 Month Fixed-term Contract

4 months ago

Sunderland, United Kingdom Arriva Full time

Arriva has a long history dating back to 1938 when the Cowie family opened a second-hand motorcycle shop in Sunderland, UK. Little did we know it would become the first chapter in our incredible story that would see us grow to become a pan-European passenger transport partner.

Today, we are diversified across 12 countries, holding leading market positions in many markets across the countries we operate in. We are one of the largest transport services organisations in Europe, employing c.39,000 employees and delivering more than 1.2 billion passenger journeys every year.

**We are looking to engage a passionate and experienced Administrator to join our team at Doxford Park, Sunderland or Green Lane, Liverpool. This is a full time role on 12-Month fixed-term contract and offers hybrid working after completed training at the office.**

**About the role**

As our Administrator, you will help ensure administration of incidents involving customer services are dealt with in accordance with the current Claims Procedure Guide. This will require accurate inputting and record maintenance of reported insurance incidents in accordance with the current Transcare/client Service Level Agreement timescales.

Other responsibilities include, but are not limited to:

- Maintain effective and efficient handling of incoming and outgoing calls, ensuring a professional approach at all times.
- Ensure all document storage areas including digital, are maintained in a systematic and tidy fashion.
- Administration of daily incoming/outgoing post and digital documents.
- Provide cover where required in all administration areas.
- Handle all data including CCTV, in accordance with company/departmental policy and current UK data processing legislation.
- Maintain and report accurate unit data and throughput figures to management.
- Additional administrative duties may be allocated as appropriate, when required

**About you**

You can demonstrate experience in an Administration role, with excellent organisation and communication skills. You are detail orientated with strong digital skills with working knowledge of Microsoft 365 including Outlook, Teams & SharePoint.

Adaptable and pro-active in adopting change and best practice initiative, you can work confidently, building stakeholder relationships across UK. You will be committed to attend all relevant training, as and when required.

**Our benefits**
- Standard Life Pension - AWPP 3% company, 5% employee **Hybrid working and free onsite parking. ** 25 days holidays and 8 bank holidays, with the option to purchase up to 10 additional days. **Access to our Employee Assistance Programme (EAP) ** Cycle to Work Scheme **The Village - our Online Reward Gateway for high street discounts and more ** Arriva Bus Pass which gives you and your family free travel on all Arriva bus services outside London (T&C’s apply). **Global Arriva Inclusion Network (GAIN)
- a community of people who are passionate about equality, diversity and inclusion.**

**Why work for us?**

Our people choose to work for us, and to stay with us, because we’re a great place to work. At Arriva, we strive to create a culture where we can all be ourselves, where we belong, feel respected and our differences celebrated. We actively seek out and value difference. We want our business to reflect the wide range of communities in which we operate, so we can serve them even better.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- Free parking
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sunderland: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Sunderland