Admin Clerk

Flexibility in post is essential for the needs of the 24 hr. Service

We are looking for enthusiastic, well-motivated persons to join the Administration Team in the Emergency Services, providing an efficient and welcoming service to patients and relatives.

Following induction you will be required to work on your own initiative undertaking various clerical duties within the Emergency Services Directorate connected with admitting patient’s details on to the hospital computer system Patient Administration System and Emergency Services System, Accurate record keeping is essential for Data Quality collection.

It is essential that you possess excellent communication skills and are able to organise your own workload.

The successful applicant will also be required to cover in colleague’s absence even at short notice this will include Bank Holidays, Weekends and Out of hours shifts therefore flexibility is essential as this is a 24 hour service 365 days of the year.
- To undertake various clerical duties associated with the custody and use of Health Records. This to include all administrative procedures and documentation associated with a patient’s admission and/or attendance to the Emergency Services.
- It is expected that staff will undertake duties relating to any aspect of service provided by the Health Records Team and at any of the Departments held The Royal Wolverhampton NHS Trust.
- It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits.
- To ensure patient confidentiality is maintained at all times.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as“Good”by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Main

**Responsibilities**:
1. To accurately in-put, up-date and monitor patient related information onto the computerised Patient Administration System and the Emergency Department’s MSS System
2. To provide a front line staff 24 hour patient focused reception service, ensuring that the service is efficient and welcoming, including directing patients/staff/relatives to other departments and dealing with aggressive/abusive patients in a calm and professional manner.
3. To advise patients on whom to contact for medical advice e.g., NHS 111, Dental Helpline and Chemist & Walk in Centres within Wolverhampton e.g. Phoenix Health Centre
4. To deal with patient/relative enquires either face to face or by telephone in a professional manner.
5. To liaise with other departments regarding patient admission/attendance and arrange assistance as required, e.g. arranging for porters to collect patients with wheelchairs or PALS scooter assistance. To arrange transport for patients as required.
6. To deal with bereaved relatives in a professional and confidential manner.
7. Informing Triage Nurse of priority patients in a timely, professional and confidential manner.
8. To accurately file Patient Records within the Emergency Services in a timely manner.
9. To be responsible for referrals to other departments outside of their opening times and passing on relevant and accurate information to the department in a timely manner.
10. To process GP referral letters, and make next available appointment for patient once the administration process has been accurately completed.
11. To re-call patients back to the department on the instructions of an appropriate consultant.
12. To be responsible for the security of all Patients records within the Emergency Services.
13. To prepare and ensure the timely delivery of all clinics for the Emergency Services including reception and hot clinics.
14. To work closely with Medical and Secretarial staff to ensure an efficient team to support the Directorate.
15. To liaise with outside agencies on confidential issues relating to attendances in a professional manner.
16. To complete patient documentation as required.
17. To deal with complaints and pass information onto appropriate departments/staff in a timely m To accurately fax and photocopy confidential reports to other departments/