Complaints Handler

2 weeks ago

Hammersmith and Fulham, United Kingdom Howells Solutions Full time

**Complaints Advisor - Repairs and Maintenance in Social Housing**
**Hammersmith and Fulham**
**28k-29k**

Howells Solutions are recruiting for a leading Social Housing Group who are currently looking for a Complaints Advisor to join their Repairs and Maintenance team in Hammersmith and Fulham on a permanent basis.

**Duties**:

- Customer Care and Dis-satisfaction response
- Proactively respond to expressions of dis
- satisfaction at the initial stage, preventing escalation wherever possible.
- Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes
- Maintain the Company’s complaint log and use the information to report on trends including the lessons learnt and how to improve our service
- Make appointments for further works, if required, and ensure these are carried out and completed to the resident’s satisfaction
- Arrange compensation or goodwill gestures if required, all to be agreed and approved by the Customer Service Manager / Divisional Manager
- Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed
- Ensure resident telephone surveys are carried out and recorded, with the appropriate action taken regarding feedback. Provide a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen.

**Key Experience**
- Experience of working within a customer services environment is essential
- Previous experience of working with Local Authorities or Registered Housing Providers is desirable
- Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential
- Knowledge of Reactive Maintenance Services is desirable

**Salary & benefits**:
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a 6 month permanent, full time role for which you will receive a salary of 28k-29k.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£29,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

Reference ID: IND1

  • Complaints Handler

    4 weeks ago

    Hammersmith, United Kingdom CCA Recruitment Full time

    **Role: Complaints Handler** **Location: Hammersmith** **Salary: £20.26 per hour** **Term: 3 months temporary contract** **Hours: 36 hours per week, Mon-Fri between 9am-5pm** CCA Recruitment are delighted to be partnering with a client to deliver recruitment for their housing repairs customer service centre. Handling complaints for their residents in...

  • Customer Service Complaints Handler

    7 days ago

    Hammersmith, United Kingdom Morgan Sindall Property Services Full time

    **Full Time - Permanent** We currently have an opportunity for a Complaints Handler to join our team at our Goldney Road Hub, W9 2AR. **About the Role** Joining our team, you’ll deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and...