Facilities Coordinator

Barnsdales FM are looking for a dynamic, positive, and experienced Coordinator with experience in property maintenance/health & safety background.

You will be part of a team in charge of maintenance operatives on our client’s sites in Stourbridge and Gloucester. The site supports vulnerable adults with learning difficulties, whilst we are not involved in the support directly, we are responsible for the safety, maintenance, and quality of accommodation on site. We work closely in support of our client, which means we need to be flexible in our approach and the team need to be mindful of the positivity we can portray in assisting others. Our focus is both planned and reactive maintenance, utilising the skills and knowledge base on site, sub-contracted services, liaising on job tickets, helpdesk support and financial planning.

You should be a self-starter, motivated and willing to always do your best. You should have leadership skills and able to motivate others. Excellent IT, communication, and administration skills be organised able to plan for unforeseen events (recovery plans).

This is a key role, to succeed you need to demonstrate empathy together with the detail above. In return we offer a great working environment, pension, death in service cover, competitive salary £26,000 pa support and training for career development. A car allowance is also offered as you will be required to attend our sites in Gloucester twice a month.

Role
- Manage to completion all reported issues and keep all relevant staff, Managers, Area Managers and Site staff updated
- Actively coordinate and support all repair and refit programmes as and when required.
- Arrange and co-ordinate engineer visits for service or repair/maintenance
- Source goods and services, engaging and ordering as required
- Review contracts/service levels provided by contractors
- Arrange site surveys as and when required
- Visit sites throughout the estate as and when required to ensure solution focused approach and necessary progress is made
- Periodically perform facility quality audits at each location
- Communicate frequently and clearly with all internal customers and all Contractors/third party suppliers
- Liaise with out of hours and ad hoc support
- Drive the continuous improvement of processes and procedures to enhance customer experience and reduce costs where possible
- Complete general administration and correspondence
- Report any issues that may affect the client/residents/the service of the property
- Assisting the FM in undertaking regular property inspections, compiling the reports and following up on necessary actions
- Ensuring all the H&S requirements/legislation is met
- Ensure staff in your area of responsibility undertake regular training, CSCS card renewal, CPD, PASMA, IPAF as necessary
- Maintain relationship with client and residents on regular basis.
- To monitor, the delivery and coordination of the regular PPM tasks (such as gas safety certificate) and to pick up, record and follow up on helpdesk calls
- Monitoring contractor’s performance and the successful delivery of contract agreements (PPM’s, projects etc)
- To assist on the follow up process for reactive maintenance call outs
- To set up and manage relevant reports
- To understand expenditure allocation and ensure invoices are correctly coded against each S/C budget and correctly addressed and invoiced by the supplier

**Skills and Competencies**:

- Ability to work on own initiative
- Eye for details and abilities to follow up
- Good interpersonal skills, capable of communicating at all levels
- Excellent PC and Admin skills
- Good organisational skills
- Interest in continuous improvement and development
- Interest in implementing new policies and procedures
- An open mind-set willing to learn from others, accept feedback and bringing new ideas
- Awareness of the impact of communication style
- Actively builds and develops relationships within the team and colleagues
- Positive about learning, development and new ideas
- Ensures customer satisfaction
- Effectively controls costs within own job areas and awareness of those outside immediate responsibility
- Abilities to prioritise and organise workload
- Ability to meet deadlines
- Displays flexibility to ensure the achievements of targets
- Displaying integrity when dealing with colleagues and client

**About you**:
**Essential Criteria**:

- Significant recent experience in a similar role with responsibilities for a large estate
- Self-Starter with a professional approach coupled with strong interpersonal skills and high levels of enthusiasm
- Excellent planning, organisational and time management skills

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Stourbridge: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Property management: 2