Bodyshop Advisor

**County**: Swansea

**Town/City**: Gorseinon

**Sector**: Administration and Accounts, Accident Repair Centre

**Salary**: £25000 - £27000 per annum

**Job ref**: 130378

**Bodyshop Customer Service Advisor required in Swansea.**
- Starting salary up to £25,000 per annum pending experience with access to up to £2,000 bonus scheme.
- 40 hour week Monday to Friday 8:30am to 5:00pm.
- Opportunity to work within large multi-site family run dealer group operating for over 96 years.

Our client, a large multi-franchise approved car dealer group, are currently looking to recruit an experienced and professional Customer Service Advisor to join their busy Accident Repair Centre in Swansea.

**Reporting to the Bodyshop Manager and working as part of a friendly team of one other Customer Service Advisor and two Vehicle Damage Assessors/Estimators, as a Customer Service Advisor, your responsibilities will include, but are not limited to**:

- Welcoming customers in a friendly and courteous manner.
- Booking vehicles in for accident/cosmetic body repairs.
- Liaising with the Centre Manager to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in the workshop, handing over vehicles after repair work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through training.
- Adopting a sales approach regarding the upsell of repairs required and relevant approved products
- Maintaining good housekeeping standards and orderly administration of your work.
- Initially dealing with any complaints until senior management are involved.

It is essential to our client that the successful Customer Service Advisor will have very strong organisational and IT skills as well as a friendly and approachable personality with an emphasis on customer service. Current or recent experience as a Customer Service Advisor or similar would be highly advantageous and an automotive background would be desirable, but is not essential. A full UK driving license with mínimal points is essential though.

**What's in it for you? For your hard work as a Customer Service Advisor our client is offering**:

- Starting salary up to £25,000 per annum pending experience.
- Access to a bonus scheme providing additional earnings of up to £2,000 per annum.
- Optional overtime paid at time and a half rate.
- 29 days annual leave allowance (including the bank holidays).
- Access to full in-house and manufacturer approved training.
- Workplace pension scheme.
- Various company benefits including life assurance, staff purchase discounts, on-site parking, cycle to work scheme and mental health support.
- Opportunity to work within large multi-site family run dealer group operating for over 96 years.
- 40 hour week Monday to Friday 8:30am to 5:00pm, with a 30 minute lunch break.

If this Customer Service Advisor vacancy interests you or if you would like to find out about other Motor Trade Jobs in Swansea, please contact Harry Woodcock at Perfect Placement now

Our team of Automotive Recruitment Consultants all share a passion for finding our job seekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.

**Harry Woodcock**:
**Senior Recruitment Executive**

01792 344594