Adjudicator

**What we're looking for**:
You’ll be adjudicating on disputes between members, landlords/agents and tenants relating to their deposit which will include considering all evidence available to you, so you must have experience in a role that requires strong analytical skills.

You’ll be conveying your adjudicated decision, including the amounts awarded to the relevant party or parties with your reasons, so excellent communication skills and attention to detail are essential.

You’ll have a set number of adjudications to complete over an agreed period, so you’ll need to have the ability to plan and organise your time effectively. You’ll be a natural at working in a team as you’ll be proactively supporting and advising case assessors in their assessment of a dispute and their attempts to resolve it at an early stage.

**Some of the things you'll get up to**:

- Considering all of the evidence available with a view to making a reasoned, independent and unbiased decision as to the entitlements of the parties to retain all or part of the deposit under the terms of the tenancy agreement and in accordance with the relevant law
- Uploading, within agreed time scales, a copy of the Decision document to enable the award(s) to be processed
- Undertaking other reasonable duties including assisting with processing of adjudication payments or adjudication related administration tasks
- Acting as a source of knowledge on technical issues regarding tenancy deposit disputes
- Learning about other aspects of Alternative Dispute Resolution
- Writing Case Studies and articles as required

**We'd like you to have**:

- Experience within a legal or ADR environment is desirable
- Experience in a role requiring strong analytical skills
- A high level of English language skills with a proven ability to communicate clearly, concisely and grammatically, in writing as well as verbally, is essential
- Excellent attention to detail to ensure that high standards of quality are consistently maintained
- Relevant and appropriate knowledge of the Scheme Rules(after training if required)
- Ability to work within a team environment so that effective working relationships are maintained
- Good knowledge of Microsoft Office packages and the ability to learn new systems and processes as required
- Drive and self-determination with the ability to find and implement solutions to problems
- Ability to make effective use of time and resources ensuring that all deadlines are achieved

**Benefits**:

- 23 days holiday + UK bank holidays
- Flexi-time
- Life assurance
- Private health care for you and dependents
- Employee Assistance Programme, including GP Line, cashback for treatments, advice line
- Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme
- As part of the HFIS Group, access to discounted personal insurance is available

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At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As an employee you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

**Working options**:

- Remote Working / Office Based / Hybrid Working**Working pattern**:

- Full time**Working hours**:

- 37.5 hours (Monday - Friday) hours per week- hours per week**Reports to**:

- Resolution Department Lead**Salary**:

- up to £34,000, depending on experience**Job Listing Date**:

- July 4, 2023