Guest Relations Assistant

2 weeks ago

Penrith, United Kingdom North Lakes Hotel & Spa Full time

**Job Ref**:THW4824

**Branch**:North Lakes Hotel Spa

**Location**:North Lakes Hotel Spa, Penrith

**Salary/Benefits**:Competitive salary with great benefits + Gratuities

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:7/730AM - 3/330PM 1/130PM - 930/10PM including weekends evenings

**Hours per week**:40 including evening weekends

**Posted date**:29/01/2023

**Closing date**:02/03/2023

**We’re looking for someone who is adaptable, enthusiastic and approachable to be our Welcome Host (Guest Relations Assistant)**

As Welcome Host you will be the public face of our hotel - Working across multiple departments including Reception, FB and Spa Reception creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.

**Your day to day;**
- Greeting each one of our guests with a welcoming smile
- Providing the highest level of hospitality when working on reception or in our restaurant and bar
- Ensuring all guests are aware of the hotel’s facilities and upselling services where ever possible
- Informing the guests of all hotel facilities, offering advice and assistance when necessary
- Ensuring hotel procedures are followed
- Giving our guests the warmest hospitality and ensuring they want to return

**Who are we looking for?**

Someone who is dedicated, motivated and able to adapt to changing circumstances. You will be joining a dynamic team in a fast paced and expanding business.

As Welcome Host (Guest Relations Assistant), you could be the first person to greet our guests so will be the key to providing a fantastic first impression. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

It would be ideal if you have previous experience in a hotel, bar or restaurant, but a great work ethic and an even greater personality is much more important.

**In return, we are offering a rewarding role with scope for career progression along with;**
- Gratuities paid monthly
- 28 days annual leave (rising to 33 days after 5 years)
- Wagestream - ability to access upto 40% of your wages as you earn them each week
- Health cash plan
- Generous employee discounts on food, beverage and accommodation in our beautiful properties across the country
- Pension Life assurance
- Bespoke training programmes accessible to all
- An engaging supportive work environment

North Lakes Hotel Spa is ideally placed at the gateway to the Lake District National Park, near Penrith, so as you might expect it welcomes guests from around the world. It is a four-star property that has developed a strong reputation among leisure and business guests and with 84 guest rooms, 11 meeting rooms, restaurant, bar and spa it's a busy place to work. It is also home to FYR, the only restaurant in Cumbria where meat is cooked over an open fire grill. North Lakes Hotel Spa is walkable from Penrith, so has easy access to transport links, as well as the motorway.

It is part of Daniel Thwaites, a Lancashire company that has been synonymous with hospitality for over 200 years. Its hotels, inns and spas are collectively known as The House of Daniel Thwaites but the company also owns a brewery, stables and 250 pubs throughout the country.

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