Customer Service Assistant

**Customer Service Assistant**
- Following through on bookings from confirmation to post travel with support from other team members
- Providing administrative support to the sales team, as well as being responsible for other admin tasks relating to the company loyalty scheme

**Client Details**

**Customer Service Assistant**
- Luxury travel company providing holiday cruises across the Mediterranean for over 40 years
- Friendly office community based just outside Windsor in Datchet
- The largest barge company in Europe

**Description**

**Customer Service Assistant**
- Taking responsibility for the clients after the sales team have finished, taking down any pre-travel requirements that they might have, ensuring their trip is smooth and as enjoyable as possible
- Working with the sales team handling any admin they might need support with
- Taking post-travel feedback
- Assisting the maintenance of the in-house system, including pricing, itineraries, inventories and product loading

**Profile**

**Customer Service Assistant**
- Experience within a customer service role, preferably also within the travel industry
- Excel, Word and Outlook skills
- The ability to ancipate and resolve potential issues before they become problems, a good sense of humour and a can-do approach are essential

**Job Offer**

**Customer Service Assistant**

circa £27,000 dependent upon experience

Company bonus scheme

Company pension scheme

Hybrid working, 3 days in office