Clerical Officer

Job overview

An exciting position has arisen within the Community Mental Health Team based at Tonna Hospital. The post holder will be responsible for providing a comprehensive, confidential, high quality secretarial administration support to the Consultants, junior doctors and the nursing team. They will work as part of the administration team within the Community Mental Health Team.

There will be an ask to help cover other departments within Tonna.

The post holder will carry out reception duties in a polite and courteous manner, having an awareness of customer care needs. Exchange information with patients, relatives and staff whilst maintaining confidentiality.

Assist with developing and maintain efficient and effective systems to ensure the smooth running of the office. Open and distribute mail as appropriate.

Make and take telephone calls from patients and relatives and actions as appropriate within the limits of responsibility. Ensure that messages are passed to the appropriate team members / medical staff in a timely fashion. Regularly and compassionately deal with distressed patients and relatives.

File and retrieve health records ensuring they are kept in compliance with the Health Board Policies and Procedures.

Ensure work is undertaken and prioritized appropriately. Ensure the Health Board Security and Confidentiality Policy is adhered to at all times.

Develop the practice of working with colleagues as an integrated team within the Mental Health Services and provide cover for colleagues during periods of absence as appropriate as requested.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

**For further details / informal visits contact**:
Jayne Beer

Business Improvement Manager

Person specification

**Qualifications**:
Essential criteria
Maximum score 6
- Good General Education 3 GCSE’s including Maths and English NVQ Business Administration Level 2 or working towards

Desirable criteria
Maximum score 3
- Typing

Experience
Essential criteria
Maximum score 6
- Team Player Customer Care

Desirable criteria
Maximum score 3
- NHS experience

aptitude and ability
Essential criteria
Maximum score 18
- Thorough working knowledge of Microsoft Office packages. Working knowledge of Welsh Pas or similar Patient Information Systems Ability to communicate effectively, both verbally and written Clear, confident, polite telephone manner Ability to organize and prioritise tasks Ability to work as part of a team

values
Essential criteria
Maximum score 12
- Shows empathy and compassion towards others - a natural disposition to put yourself in someone else’s shoes. Sees and treats others as individuals (patient, families, colleagues) and treats people with dignity and respect. Shows resilience, adaptability and flexible approach to the needs of the service as situations arise and positivity when times are tough. Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement.