Deputy Resource Controller

3 weeks ago

Portsmouth, United Kingdom Mountjoy Full time

A great opportunity has become available for a reliable and skilled **Deputy Resource Controller **to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in **Portsmouth**, you will join us on a **full-time, permanent** **basis,** and in return, you will receive a **competitive salary of £23,000 per annum and excellent benefits.**

**Mountjoy** is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.

With a focus on delivering exceptional service to our clients and customers, the **Deputy Resource Controller** position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

**Our Company values**

We take pride in everything we do - Which means we expect all our employees to:

- Present a professional appearance at all times
- Keep your vehicle clean and tidy at all times
- Keep your work area safe, tidy and well organised
- Deliver a high standard of work at all times

**We have Integrity, built-in**

**Our Company Benefits**:

- 31 days annual leave rising to 36 days with length of service (including bank holidays)
- We offer a flexible scheme to buy or sell up to 5 days of annual leave per year
- Company sick pay after 12 months length of service
- Life Insurance
- Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice
- Cycle to Work Scheme
- Discounted Gym Membership
- Employee recognition scheme
- Length of Service Rewards
- Childcare voucher scheme
- Defined contribution Pension Scheme of 8% (5% Employer and 3% Employee)
- Our Employee Assistance Programme to support all staff
- Refer a Friend scheme

**Key responsibilities as our** **Deputy Resource Controller will include**:

- Working closely with the other Resource Controllers to ensure efficient and effective resourcing of repair appointments and materials deliveries
- Supporting the scheduling of repair appointments based on Operatives skills, availability and locality to the jobs ensuring we meet the appointment times requested and keep travel time and idle time to a minimum
- Assisting the Resource Controllers to plan ahead for future appointments, being aware of any issues that could prevent you from meeting the appointments raising any concerns with the Resource Controller
- Providing cover for all Resource Controllers in periods of absence such as leave, sickness, meetings, training, and improvement initiatives
- Monitoring the job management system screens to ensure when a job requires you to act you take action, or if uncertain pull on the Resource Controller for assistance
- Ensuring you understand the end to end process of delivering the perfect repair for the customer and your key responsibilities in achieving this as well as understanding key responsibilities of others in that process.
- Ensuring issues or concerns effecting great customer service are captured and feedback to the Lead Resource Controller to ensure it gets acted upon and resolved
- Assisting with capturing key management data to understand service performance, highlighting any issues or trends and areas of improvement, feeding this back to the management team to act on

**What we are looking for in our Deputy Resource Controller**:

- GCSE or equivalent grade C or above in Maths and English
- 2 years’ experience working in an Operations Centre of a Building Maintenance Contract
- Worked in an operational / logístical resourcing role (Desirable)
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group. (Desirable)
- Understanding of the Geographical Portsmouth City area. (Desirable)

If you feel you have the skills and experience to become our **Deputy Resource Controller **then please click “**apply**” now - We’d love to hear from you

Mountjoy is an Equal Opportunities employer and a member of the Disability Confident Scheme. We are also a member of the Hampshire Construction Training Association.

It is a further requirement that all staff must pass a DBS check.

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