Welcome & Service Assistant X 14
1 week ago
Summary We're looking for people who want to work as part of our passionate Herefordshire Welcome teams as Welcome & Service Assistants. The Welcome & Service Assistant role plays a core part in providing fantastic customer service, great welcome for visitors andhelps us grow support for the work we do at our places in Herefordshire.
What it's like to work here We have four pay-for-entry places in Herefordshire which welcome visitors all year round including, Berrington Hall, Brockhampton, Croft Castle and The Weir Garden and you'll based at one of these but also have the opportunity to work at our other placesperiodically.
Reporting to our Welcome Managers and working as part of the Experiences and Growing Support team in Herefordshire, led by the Experiences & Visitor Programming Manager, you'll have lots of opportunities to work with and for people. Our visitors are at theheart of what we do and we want everyone to feel welcome at our places and we need your help as a Welcome & Service Assistant to do that.
What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.
You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
Who we're looking for We'd love to hear from you, if this sounds like you:
- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.
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