IT Apprentice

**Vacancy Overview**:
This is a fantastic role to kick-start your career within IT, where you will get to be heavily involved in the service desk. On offer is the chance to gain first hand experience to rapidly develop your skillset and set you career on the right path. Are youa college student looking for the next step after your studies?

**Working Week**:
Monday to Friday (08:00 - 16:00)

**Detailed Job Description**:
Reporting to the Global IT Service Level Manager, this role is positioned within our IT function to work in a wider, global team.
In this role you will support the Service Desk ticket system, attempting to ensure processes and best practice are followed, executed correctly and improved. Playing a key role in global IT support will be critical whilst following triage processes to resolveissues and ensuring that you escalate to 2nd Line when appropriate.

**Skills Required**:

- Basic knowledge of desktop environments (XP/Windows 7, Windows 10)
- Good understanding of different technologies, including telephony
- Basic IT knowledge

**Personal Qualities**:

- Enthusiastic and passionate about IT
- Good communication skills to be able to speak to all levels of stakeholder
- Able to adapt to new situations and challenges