Customer Service Advisor

1 week ago


Salisbury, United Kingdom Wiltshire College & University Centre Full time

**Salary**

£11,334 rising to £11,572 per annum, pro rata (Full time equivalent £22,824 rising to £23,302 per annum), Professional Services Pay Grade 4 & 4a

**Contractual hours**

20

**Basis**

Term Time

**Package**

Term time only 36+4 weeks

**Job category/type**

Marketing, Admissions & Communications

**Date posted**

18/04/2024

**Job reference**

REQ0114

**About The Role**

**Join our Team as a Customer Services Advisor**

Are you looking for a varied and rewarding role where you can demonstrate your outstanding customer service and people skills? We are recruiting a Part Time Customer Services Advisor at our Salisbury Campus, and you could be just the person we need.

**About You**
- A genuine passion for helping others and a positive attitude that shines through in every interaction.
- Excellent communication skills, both verbal and written. Your ability to communicate on all levels will be key.
- Strong problem-solving abilities and the ability to think on your feet.
- Empathy and patience - you understand that every customer is unique and deserves your full attention.
- A desire to learn and grow in a fast-paced, dynamic environment.
- Knowledge and demonstrable experience within a customer facing role and be able to evidence your understanding of the importance of quality.
- A flexible and positive approach and have a strong ability to manage a substantial workload.
- Excellent IT skills.

**About Us**

Our benefits:

- Competitive salary.
- 30 days' annual leave for Professional Services Staff (plus bank holidays and additional closure days over the Christmas period).
- You will be automatically enrolled into the Local Government Pension Scheme.
- You will have access to our employee assistance programme (EAP) and enjoy other benefits such as discounts with a wide variety of retailers and free car parking onsite.

At Wiltshire College & University Centre we're more than just a college - we're a community dedicated to providing exceptional service and creating memorable experiences for our customers. We pride ourselves on our friendly atmosphere, collaborative spirit, and commitment to excellence.

We play a Vital role in Wiltshire’s economy, inspiring people to develop the skills they need to achieve. Our four campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond. Our turnover is around £42 million per annum, we employ some 650 staff, and support around 11,500 students.

**Ready to Join us?**

**I**nterview Date**: Friday 14th June 2024.

At Wiltshire College & University Centre we value diversity, and we recognise that people with different backgrounds bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We are committed to the protection of young people and vulnerable adults and to safeguarding and expect all staff and volunteers to share this commitment.

We are proudly accredited to the Disability Confident Employer award, part of this means a commitment to interview all disabled applicants who meet the essential criteria for a job vacancy and consider them on their abilities.



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