Receptionist / Care Navigator

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the patient population. The following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

a.Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition b.Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately c.Process patient requests for appointments d.Direct requests for repeat prescription or medication queries to the correct team e.Initiate contact with and respond to requests from patients, team members and external agencies f.Enter SNOMED CT code data on EMIS g.Photocopy / scan documentation as required h.Data entry of new and temporary registrations and relevant patient information as required i.Input data into the patients healthcare records as necessary j.Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team k.Manage all queries as necessary in an efficient manner l.Carry out system searches as requested m.Maintain a clean, tidy, effective working area at all times n.Monitor and maintain the reception area and noticeboards o.Support all clinical staff with general tasks as requested Please see attached job description for more information.