Planner / Scheduler

**Ke**y Responsibilities**
- Receives all written and electronic customer work requests, verifies completeness of all entries, enter information into CMMS, issues work order ticket, determines appropriate supervisor/engineer and closes work orders upon completion
- Communicates with requester to determine total scope of work and priority of the work to be performed. Keeps requester apprised as to the status of the work order until completion
- Administers the preventative maintenance tracking and documentation programs, assigns and distributes the work to the appropriate supervisor, reviews scope and frequency of assignments with the supervisor and makes changes where required
- Identifies resources and materials required to execute the requested work. May verify the availability of those resources prior to scheduling the work or arranges for appropriate alternatives
- Acts as a contact/liaison between O&M staff and the requesting department for the planning and scheduling of work performed by O&M site team
- Generates and provides management reports on topics tracked such as work backlog, equipment repair history and cost, trouble calls, work orders, and customer satisfaction
- Attends daily/weekly meetings with facility maintenance management to develop the next day/week’s schedule, reviews the status of scheduled work orders, and discusses new, incoming work orders
- Submits written notifications to departments to coordinate upcoming shutdowns
- Utilizes computerized maintenance management system to manage work orders history and track job status and repair costs
- Assists with coordination and recommendation of the use of outside services when outside labour is required to execute jobs
- May identify opportunities to improve process, planning or performance through analysis of work order flow, project demands and expectations.
- May review utilization and cost data to recommend corrective actions to reduce costs
- Performs all work in accordance with established safety procedures.
- Complies with all company policies and procedures and adhere to company standards.
- Performs other duties as required

Act as a receiving authority under PE Safe Systems of Work (SSoW) when trained and authorised to safely carry out the duties and responsibilities of an authorised and/or competent person.
- To take reasonable care for the health and safety of themselves and of other persons who could be affected by their acts or omissions.
- Ensure that a full and detailed task specific Risk Assessment/Method Statement is completed prior to any work commencing.
- To report any accidents or near misses that they experience, or witness, to their Line Management.
- To co-operate and assist in all aspects of health and safety procedures introduced by management for their well-being.
- To wear personal protective equipment when conditions require or when required to do so by the relevant risk assessment, method statement or mandatory signage.
- To follow safe working procedures when handling, storing, using or transporting any COSHH controlled items.
- To report any medical problems experienced when undertaking any work functions to management.
- To maintain a good standard of Laboratory keeping throughout their areas of work.
- To ensure that work equipment is only used for its intended purpose and that they have been trained to use it.
- To not interfere with any equipment provided for their safety.

**Requirements**:

- Experience of working in a fast paced, operational environment
- 2+ years post apprentice experience within the Laboratory Instrument Support sector
- Very strong analytical skills with proven ability to break down and solve complex problems in a logical and structured approach
- PC literate in Microsoft packages (Word, Excel, PowerPoint etc)
- Strong relationship management and excellent communication skills/influencing skills
- Ability to work to own initiative but team orientated and able to work with mínimal supervision
- Strong written and verbal communication skills
- Robust and assertive attitude towards achieving results and motivating team members
- High customer focus

**Desirable**
- Pharmaceutical / Regulated working background
- SAP experience
- ServiceMax experience