Admissions Officer

3 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**

**Main Duties and Responsibilities**
- Manage confirmation processes including updating fields required for statutory and internal reporting and the issue of CAS.
- Support the Enquiry Team with appropriate detail and data to ensure that applicant enquiries are responded to in a timely fashion using automation where appropriate.
- Support the Senior Admissions Officer to report against key performance indicators and to ensure that all internal stakeholders are well-informed regarding Admissions progress and future Admissions developments.
- Ensure that activities are carried out in line with key performance indicators and service level agreements for decision turnarounds for uncapped programmes and applicant cohorts.
- Develop and build specialist Admissions expertise in relation to your area of responsibility: market-specific, School/programme-specific, applicant cohort-specific, qualification-specific
- Membership of the Fee Status panel with a remit for reviewing and making decisions on Fee Status appeals
- Support technical and process based development tasks or projects as assigned by the Senior Admissions Officer
- Support specific projects or initiative relating to the development of the Admissions process as assigned by the Senior Admissions Officer
- Develop and support relationships with key internal stakeholders in relevant Schools and Colleges. Ensure that all internal stakeholders are well-informed regarding Admissions progress and future Admissions developments.
- Responsibility for additional specific activities or projects as requested by the Heads of Admissions, including those with enquirer and applicant engagement focus eg Open Days or Clearing.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role; OR Scottish Credit and Qualification Framework level 7 (Advanced Higher, SVQ 3, HNC or equivalent), and experience of personal development in a similar role.

**Desirable**:

B1 Knowledge of the HE sector and a detailed understanding of the legislative and compliance parameters that govern HE Admissions.
B2 Knowledge of pre-HE and HE qualification frameworks in key recruitment markets: UK, EU, China, South Asia, South East Asia, North America
B3 Knowledge of legislation and compliance parameters that govern Admissions practice and policy

**Skills**

**Essential**:

C1 Ability to work as part of a team and independently on own initiative
C2 Effective planning, organising and prioritising with the ability to offer a flexible approach to managing a busy workload and supporting priorities from across Admissions
C4 Ability to build and develop knowledge of qualification frameworks through available knowledge bases and tools.
C5 Ability to support meeting ambitious KPI targets and turnaround times
C6 Excellent IT skills: Outlook, Excel, Word, Access and bespoke databases, with the ability to use University management information systems, Student Records and Admissions - BI Query, Weblink and MyCampus.
C7 Ability to communicate clearly orally and in writing to ensure effective reporting and customer service. Ability to develop specialist Admissions knowledge and expertise on a particular market, set of programmes, mode of selection or qualification subset
C8 Ability to adapt to an ever-changing internal and external Admissions landscape
C9 Well-developed analytical and problem-solving capability with the initiative and judgement to resolve problems independently
C10 Strong interpersonal and communication skills and the ability to deal with complaints and varied data requests
-

**Experience**

**Essential**:

E1 Experience of working and excelling in a high volume setting with tight deadlines

**Desirable**:

F1 Experience of working in a Higher Education Setting
F2 Experience of Admissions Decision Making in a Higher Education Setting

**Terms and Conditions**
Salary will be Grade 5, £23,715 - £27,929 per annum.
This post is full time and open ended.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
3 A flexible approach to working.

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