Customer Service and Engagement Executive
7 days ago
**Customer Service Role**
- Working hand in hand with selected couriers and suppliers, to ensure the smooth delivery of orders to advertised delivery lead times.
- Documenting and updating customer orders via our Customer Service Management Software with any updates.
- Working with the whole team to offer the best standards of service and being willing to offer any suggestions on ways we can improve.
- Ensure our customers receive the best service levels and are completely satisfied with the products and services we offer.
- Working within out in house service policies to resolve any customer issues as they present themselves.
- Keeping abreast of new product lines as they come, the range is ever growing.
- Advising customers on specific products, be it general questions, installation advice, technical questions. Full training will be provided plus on-going support.
**Sales Support**
- Place orders over the telephone, online or by sending them pro forma invoices allowing them to make payment for their goods.
- Have the ability to advise customers on any delivery costs, lead times and so forth. Full training will be provided and on-going support.
**Social Media Engagement**
Part of the role is to help build our online presence on social media platforms such as Twitter, Facebook, Instagram.
Monitoring, liking and commenting on relevant posts to in turn increase focus on our social media profile, website and products.
This will be monitored in terms of looking for an uptake in followers, views and engagement on our social media posts which are produced by our in house marketing team.
**Skills Required**:
- Previous experience and understanding of social media channels.
- Superb customer service skills, possessing the confidence and communication skills to engage with our customers to ensure they have a positive experience purchasing from us.
- Great time management skills plus the ability to prioritise workloads.
- Polite and friendly personality with experience of working as part of a team.
- Ability to be punctual for work every day.
**NO AGENCIES**
**Job Types**: Full-time, Permanent
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£22,000.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Company events
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
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