Ward Clerk Aau

4 weeks ago


Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

An exciting opportunity has arisen for a ward clerk at Bedford Hospital.
The post is based in a clinical area Critical care complex where you will have interaction with patients and relatives as well as staff based at Bedford hospital.

You will be an organised, efficient and motivated individual who is flexible and adaptable within your work role to support the team in all aspects of ward administrative cover.

To provide both a front line clerical service to clinical staff within the ward whilst also providing “front door” style support to patients and relatives during visits.

The post holder will also be responsible for ensuring accurate and timely inputting of patient level data into the relevant clinical systems for the capturing of admission, discharge and transfer of patients by strictly adhering to trust data quality, health records and information governance policies.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

The Ward clerk will provide consistent and robust administrative support on the unit, ensuring all standard clerking duties as documented in the ward clerk standard operating procedures are fulfilled.

Work to the agreed KPIs for Trust ward clerks for the purpose of quality and performance monitored against key organisational objectives.

As the first point of contact, courteously and efficiently receive all face to face and telephone enquiries from staff, patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.

Provides a ‘front door’ meet and greet service to patients, visitors and new staff, answers the telephone and deals with enquiries from hospital staff and the public concerning admission, transfer and discharge of patients. Also provide information regarding parking, refreshment facilities etc.

To assist visitors and relatives in adhering to any current visiting protocols/ guidelines that may be in place.

To act as a point of contact and welcome patients and visitors and new staff.

Facilitating the requirement of Interpreters and availability of religious leaders.

Receive and transmit information over the telephone in a concise and effective manner, taking messages or results to pass on to an appropriate person or to be documented as required.

To act as a messenger and assist with the transfer of materials and equipment for patients to various wards and departments in the hospital, being aware of relevant hospital policies.

To provide full and robust administrative support on AAU including the timely and accurate input of patient information on the hospital electronic systems ensuring systems are regularly monitored and kept up to date.


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