E-commerce Assistant

**The role: 20 hours per week, Flexible hours between 9am - 5pm, Monday - Friday. To be discussed at interview**

This role is vital within our retail development team contributing to the success of our e-commerce business. We are looking for an enthusiastic online product lister to join us. Working as part of the retail development team, you will work with shop managers and volunteers to help grow and develop our e-commerce business.

**General duties**
- Delivering exceptional customer service responding to online sales enquiries
- Achieving and maintaining an exceptional customer feedback score on eBay
- Identifying donated stock for listing online
- Researching items to gather information and pricing
- Photographing items for sale
- Uploading products to marketplaces via listing software
- Creating accurate listings that sell for a maximum amount
- Packing and dispatching orders
- Receiving and managing returns
- Processing refunds
- Assisting Shop Manager and volunteers with online queries
- Supporting the Shop Manager, e-commerce and retail teams as required
- A passion for charity retailing
- Ability to work as a flexible and proactive member of the team
- Ability to use own initiative
- Attention to detail
- Highly organised and efficient
- Good communication skills
- Confident and articulate
- Interest in vintage, collectable or pre-loved products
- An energy and enthusiasm to succeed
- Excellent customer service skills
- A good level of literacy and numeracy skills together with basic IT skills.
- A commitment to the ethos of The Salvation Army

**Hours will be worked on a shift basis between Monday - Saturday**

**Please be aware that this advert may close sooner than the closing date in extreme circumstances**

Salvation Army Trading Company Ltd is the trading arm of The Salvation Army in the UK and Republic of Ireland. We were established in 1991 to help fund The Salvation Army’s vital work with vulnerable people in the UK, and today we raise money and encourage reuse and recycling through over 240 charity shops and donation centres, and a nationwide network of around 8,000 clothing banks.

We are at the forefront of têxtile reuse and recycling, and we work closely with our key partners, including some of the biggest retail and online brands. Our work extends to different markets through other divisions, supporting our parent church and charity and music interests in the UK and internationally. With the support of the British public, we have raised over £80 million over the past 10 years to help the work of The Salvation Army.

Our core purpose is ‘enabling mission and providing resource to help the work of The Salvation Army’ which we do following our values: Compassion, Accountability, Respect, Equality.

Registered Company no. 2605817

The Salvation Army registered charity 214779 and in Scotland no. SC009359