Operations Team Leader

6 months ago

Colchester, United Kingdom Cox Automotive Full time

To lead and managed the operational team members in their day-to-day duties, supporting and maintaining operational excellence. Responsible for ensuring all vehicle movements onsite, sale day preparation, pre inspect and imagery are completed in an accurate and timely manner.

**Decision Making**:
This team member will be responsible for managing their large team and making people decisions in line with our processes and procedures, ensuring team members are treated fairly and in line with ‘doing the right thing always’.

The operation is a fast-moving environment therefore the team member must ensure the team are on track and deliver all customer requirements across the site. This can bring space, resource and vehicle challenges daily, the team member will need to overcome these and in conjunction with the management team, and will need to support / facilitate a plan to ensure we deliver all that is expected.

**Key Accountabilities**:

- Manage and lead your team in their day-to-day duties ensuring correct resource available for all vehicle movements, operational tasks, and sale day driving.
- Ensuring your team complete vehicles movements for storage, sale prep, lane driving and outbound in a timely manner.
- Ensure all physical auction sales are prepared, delivered, and presented to a high standard.
- Ensuring ad hoc customer requirements are met.
- Ensuring yard administration and stock checks are completed in a timely manner.
- Develop relationships with key customers who used the auction whilst onsite.
- Continuously assessing and improving the ways of working to ensure most effective and efficient ways of working are adopted, working seamlessly with the other site functions, buyer services and logistics.
- Ensure all people management activities are complete including, team meetings, 1:1 meeting’s along with development activities.
- Leading on performance related activities, investigation, disciplinary, absence management and performance management via improvement plans.
- Responsible for engagement within your team and identifying ways to improve this on a continuous basis.

**Skills & Experience**:

- Experience working in a high-pressure, fast-moving role.
- Ability to resolve customer queries and complaints.
- Excellent interpersonal and communication skills both verbal and written.
- Excellent time management and organisational skills with the ability to work to tight deadlines and prioritise workloads.
- Previous people management experience in a similar environment
- Previous experience in managing resource/overtime.
- Good experience in using a computer along with Microsoft products.
- Good knowledge of Manheim products and services
- Good delegation and resource management skills.

**STRICTLY NO AGENCIES PLEASE**

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.

INDOR

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

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