Dial a Ride Relief Drivers

Job Introduction
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

Would you like to make a difference in your local community? Do you enjoy helping people? Then why not consider becoming a relief driver for Redditch Dial A Ride. Dial A Ride operate a demand led community transport service for those unable to use public transport. The existing team consists of 4 fulltime drivers but we need casual staff to cover for absences so we can continue to meet operational requirements.

Dial a Ride operate in the Redditch area taking our customers on minibuses to appointments which can include medical, wellbeing, social, exercise and shopping. All routes are pre
- planned so all drivers must be able to follow a schedule with support from dispatchers

Drivers must be friendly and approachable with good customer service skills and the commitment to providing an excellent service.

Drivers must be able to maintain customer confidentiality and have some awareness of safeguarding responsibilities.

The service provided is door to door, therefore has some physical demands. Drivers are regularly required to get on and off the bus with each fare to assist customers, which will include maneuvering wheelchairs and carrying shopping. Full training will be given for this.

The service is cash based so some cash handing is involved for collecting fares.

Ours customers are among the most vulnerable so any applicants must meet the relevant criteria which will include an enhanced DBS disclosure

Experience of driving in a professional capacity and or working with vulnerable people preferred but full training will be provided.

Drivers must hold a current D1 driving license.

**Additional Information**

The Councils offer a range of staff benefits:

- pension
- generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate
- Employee Assistance Programme
- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

**What next**

**Interviews will be held on 30 April 2024**

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