Triage and Support Officer

3 months ago

Lincoln, United Kingdom Thrive Tribe Full time

**Join us on our journey to empower over a million people to change their behaviours and thrive**

At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier We’re looking for an Triage and Support Officer to join our One You Lincolnshire service. One You Lincolnshire are a integrated healthy lifestyle service who provide Smoking Cessation, Adult Weight Management, Move More and Drink Less services. One You Lincolnshire also provide a Strength and Balance programme for older adults, and a Child and Family Weight Management programme Gloji Energy.

Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don’t like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.

A typical day as an Triage and Support Officer might include:

- Use a variety of systems and approaches to ensure clients get the best, positive and client-centred approach when supporting them through our onboarding process.
- To offer guidance and support to clients both on the phone and in written format to ensure they are best aligned to the most appropriate health intervention offer for them and their needs. (Training will be provided if successful).
- To contact clients daily who wish to start their journey with us, being a friendly, warm and empathic voice that represents our service positively and to correctly record their information on our bespoke systems accurately and timely.
- To respond to requests for information from clients, partner organisations and the general public.
- Taking responsibility for your own training and development, that way we can make the biggest impact
- Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments - we’re always looking to share knowledge and resources
- Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance.
- Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values

**About you...**

More than anything, we are looking for a team player who puts their heart in to their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too

**Be the change**

You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.

**Be effective**

You’re patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude.

**Be happy**

You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).

**Be successful**

You are motivated and driven. Happy working solo or as part of a team, you love meeting targets. And will be given opportunities to contribute and develop your career.

**Be big-hearted**

You want to make a difference. Working with a like-minded team of optimistic people, we want the same thing to do meaningful work and change lives.

To work with us in this role you will need to have some delivery experience of supporting clients to make healthy lifestyle choices. However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you

**Perks...**

Every person makes Thrive Tribe the incredible place it is to work and play together, we’re unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too We offer you;
- **Regular team events** **and activities**, including ThriveFest and our annual Challenge Weekend (for those who want to put their fitness to the test)
- **Flexible working** - we’re serious about life/work balance
- Tailored **health and wellbeing support** such as access to life coaching
- **Rewards portal** offering discounts on shops, restaurants, and days out
- Enhanced **parental leave**:

- **23 days holiday**, increasing every year up to a maximum of 29 days (plus Bank Holidays)
- And last but not least, a** day on us to live by our values
**Contract**: Permanent, Full Time (37.5 hours)

**Salary**:Starting at £19,000 per year (rises to £21,000)

Applicants will be contacted to outline the next stages of the process. Interviews will take place in Lincoln on **21st June.**

**Location**: This job is based in Lincoln. You will be expected to work a evening every 2 weeks, there will opportunities for home working.

Please note, the successful applicant will be required to have the right to work in the UK.

**Got a question?** _Contact Danielle Newby Triage and Support Team Lead on 079 4734 9826. _

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