Call Handler

4 weeks ago

Dundee, United Kingdom The Recruitment Co Full time

The Recruitment Co are currently recruiting a CallHandler for their client based on the out skirts of Dundee.
Pay rate: £10.90 per hour
Location: Dundee - due to location, own transport is essential
Shifts: 8am-5pm ( 5 days out of 7)
Key Responsibilities:
Provide initial response to incoming internal and external calls and fully record enquiries to ensure customer service standards are met
Obtain all necessary information and allocating appropriate response to calls
Accurately update customer databases ensuring prompt and accurate information is captured
Booking and scheduling of engineers
Log and, where applicable, deal with customer queries and complaints
Liaise with customers site staff to effect immediate resolution to faults
To carry out any other such duties which are consistent with the nature and responsibilities of the role
Skills & Abilities Required:
Good understanding of IT and software packages
Successful working as part of a team
Understanding of Microsoft packages i.e. Outlook, Excel, Word.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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