Sales & Administration Associate

3 months ago

Derby, United Kingdom Bluebell Dairy Ltd Full time

Bluebell Dairy Ltd is a family run Dairy Farm and Farm Attraction that also produces truly delicious award winning luxury artisan ice creams. The farm has been in the Brown Family since 1953, when Granny and Grandpa Brown first moved in - we have been milking and caring for cows ever since.

Since 2008, we have earnt the reputation of creating exceptional quality, artisan ice cream - the same as Italian gelato, but with our very own British twist. Our ice creams can be enjoyed on site at our Bluebells award winning Farm Park, or from one of our 300 stockists across the East Midlands and in some cases a little beyond. We have our determined, conscientious and ice cream loving team to thank for that.

We are currently progressing through a huge period of business investment and growth, expanding our Ice Cream production, investing in a new, High Welfare Dairy Unit with Robotic Milking Machine and Customer viewing as well as creating an immersive Ice Cream Parlour experience.

This role is a commitment to the continued growth of wholesale ice cream, which are a direct result of exceptional, first class customer care and our very own incredibly high quality, premium ice creams. Our customers really are our extended family.

**Experience**
- No previous experience is necessary however it may be an advantage if the person has experience interacting with customers
- Full product training will be provided and you will also be given on the job support / guidance from the most established person within the industry

**Skills**
- Excellent communication skills, highly articulate verbally and in writing
- Ability to Listen and engage with customers
- Excellent Presentation skills
- Can do Attitude
- Being a great brand ambassador
- Excellent numeracy skills
- Good IT skills
- Clean driving license essential
- A real willingness to learn
- Good reporting skills
- Ability to meet or engage with customers, whether it be a prearranged visit, a cold call or via phone call.

**Knowledge**
- Knowledge or experience within the customer service sector
- Knowledge of the food sector preferential but definitely not essential

**Qualities**:

- Self motivated
- Well organised
- Good time keeping
- Works well on own or as part of a team
- Passionate about learning
- Self directed: willing to take responsibility and be held accountable
- Shares Bluebell Dairy’s values and ethos and is committed to their vision.
- Works well under pressure
- Willingness to be out on the road meeting customers, with limited desk time
- Have a real passion for our delicious, artisan ice cream
- Enjoys achieving and surpassing budgeted figures through great customer engagement
- Recognition that great service and great product achieve word of mouth recommendation
- Working alongside the Sales Director, to grow and maximise sales of ice cream with both potential and existing customers.
- Reporting into the Sales Director on a weekly and sometimes daily basis.
- Working alongside our Office Team to assist our customers
- To maintain a very high level of customer service at all times
- Booking in appointments, calling new and potential customers
- Visiting customers
- Taking the time to get to know our customers and understand their requirements
- Creating site surveys and visit reports
- Following up with customers and maintaining custom
- Completing sales to a high standard
- Using our systems to set up customers, manage inventory and submit supplier purchase order relation
- Stock Checking / Receipting goods in
- Picking orders when necessary
- Managing and placing orders for freezers, spares and Point of Sale
- Use sales skills to identify opportunities and increase sales and margin
- Inform customers of sales/promotions to meet targets
- Scoop School - training customers teams in how to scoop and looking after their ice creams to maximise margins
- Assistance with regular Newsletter
- Offering exceptional customer service
- Willingness to learn
- Possible participation in Food Fairs and events, showcasing our beautiful product.

**Anything else?**
- Employee of the month awards
- Recognition for long service - one year awards and upwards
- Regular Team gatherings, eg BBQs, film nights, Christmas parties etc
- Involvement in Ice Cream Tasting Days for new flavours
- Staff Discounts on Food and Drink as well as Farm Park entry for selected Family members (T and C apply)

A great rural environment

**Applications**:
A CV and covering letter, explaining how your personal qualities and attributes will shine in this role.

We would love to hear from you

**Salary**: From £11.50 per hour

Expected hours: 30 - 42 per week

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: Sales & Administration Associate

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