Drivers Mate

Second Man
**Reports to**: Warehouse & Distribution Manager
**Depot**: Manchester

Overview
To assist the driver in delivering products to customers within a specific area in a safe and friendly manner, assisting the driver with the care and upkeep of your designated vehicle. To provide excellent Customer service standards to every customer.

Main Duties
- Assisting the driver in preparing the vehicle by conducting operator maintenance, ensuring all products for a delivery are correct and that they have been loaded onto the vehicle correctly and safely.
- Execute any special requests from customers by picking up and delivering items as directed on the delivery note
- Check all deliveries once they have been dropped at the final designation
- Maintain customer confidence by keeping information strictly confidential regarding premise security and operational information.
- Assisting the driver in checking the run sheets, picked orders for your deliveries and routing.
- To assist in planning your route and requirements for the drop by studying the schedule and any requests by the customer that are on the delivery note
- Make customers aware of any stock shortages or problems with their delivery.
- Responsible for returning all empty cases and gas bottles and that they are correctly stored in the empties yard and unloaded in the correct manner.
- Ensure that correct health and safety procedures are adhered to
- To assist the driver with all required checks and ensure that check sheets are passed to the distribution manager.
- The ability to help in the warehouse when required.
- To look presentable in the correct LWC Drinks uniform at all times
- Use PDA to check and record deliveries.
- Assist the driver with securing the load.

**Knowledge and Experience**:

- Good safety practices and presentable at all times
- Good communication skills
- Excellent Customer Service Skills

LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 17 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.