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Restaurant Host/hostess

1 month ago

Bristol, United Kingdom Cappadocia Restaurant Bristol Full time

**Job Summary**:
**Responsibilities**:

- **Greet and Welcome Guests**: Warmly welcome guests as they arrive at the restaurant, ensuring they feel valued and comfortable from the moment they walk in.
- **Seat Guests**: Effectively manage the seating chart to ensure timely and efficient seating of guests, taking into account table availability and server workload.
- **Provide Information**: Knowledgeably answer guests' questions regarding menu items, specials, and restaurant policies, providing recommendations when requested.
- **Handle Reservations**: Manage reservations both over the phone and in person, accurately recording all necessary information and accommodating special requests whenever possible.
- **Maintain Cleanliness**: Ensure that the host/hostess station and waiting area are kept clean and organized at all times, including monitoring and cleaning tables when necessary.
- **Assist with Marketing and Promotion**: Collaborate with the marketing team to brainstorm and implement creative strategies for promoting the restaurant, such as organizing events, running social media campaigns, or designing promotional materials.
- **Monitor Guest Satisfaction**: Proactively address any guest concerns or complaints, seeking assistance from management when necessary to ensure a positive dining experience for all guests.
- **Upsell and Cross-Sell**: Identify opportunities to upsell menu items or promote special offers to guests, helping to increase revenue and drive business growth.
- **Train New Staff**: Assist in training new host/hostess staff members, sharing your expertise and best practices to ensure consistent excellence in guest service.

**Qualifications**:

- **Previous Experience**: Proven experience as a restaurant host/hostess, preferably in a high-volume establishment.
- **Exceptional Customer Service Skills**: Outstanding communication and interpersonal abilities, with a passion for providing exceptional service to guests.
- **Organisational Skills**: Strong organisational skills and the ability to multitask effectively in a fast-paced environment.
- **Team Player**: A positive attitude and the ability to work well as part of a diverse team, supporting colleagues and contributing to a positive work environment.
- **Flexibility**: Willingness to work evenings, weekends, and holidays as needed, with the ability to adapt to changing business needs.

If you meet these qualifications and are excited about the opportunity to contribute to our team, we encourage you to apply. We offer competitive compensation and opportunities for career growth within our organization.

Pay: From £15.00 per hour

Expected hours: 40 - 50 per week

**Benefits**:

- Discounted or free food

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Tips

**Experience**:

- Hospitality: 2 years (required)

Work Location: In person

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