Motor Coordinator

**Join a Leading Team in Tonbridge**

Are you passionate about providing excellent customer service?

Do you thrive in a collaborative team environment?

If so, we have an exciting opportunity for you

Join a hardworking and dynamic team as a Motor Engineering Coordinator and play a pivotal role in maximizing recoveries for their Insurer Clients.

**Location**: Tonbridge

**Salary**: £23,000 - £25,000

**Hours**: Full time - Monday to Friday

**Additional information**: Temp to perm

**Responsibilities**:
As a Motor Engineering Coordinator, you will:

- **Manage the Repair Journey**: Oversee the entire process from instruction to payment, ensuring each stage is monitored and managed to prevent delays.
- **Customer Service Excellence**: Provide exceptional service to clients, handling inbound and outbound calls related to repair queries, total loss, invoicing, and recovery charges.
- **Supplier Relationships**: Negotiate and agree on storage and recovery costs, maintaining strong relationships with suppliers to ensure a smooth customer journey.
- **Prompt Payments**: Ensure prompt payments to Approved Repairers and Non-Approved repairers for their services.
- **Resolution and Documentation**: Achieve first-time resolution of complaints and compile documentation for the recovery pack on non-fault/split claims.

**Requirements**:

- **Excellent Communication Skills**: Verbal and written communication skills with adaptability in communication approaches.
- **Customer-Centric Approach**: Tact and assertiveness in handling distressed customers, along with a commitment to providing exceptional service.
- **Motivation and Teamwork**: Self-motivation and the ability to motivate peers, with a strong teamwork capability and proactive individual work ethic.

**Qualifications**:

- **Experience**: Minimum 2 years in Customer Service, with a good working knowledge of motor claims and vehicle construction.
- **Industry Exposure**: Previous involvement in insurance claims recovery.