Product Administration Coordinator

3 weeks ago


Wallsend, United Kingdom Newcastle Building Society Full time

**About the Role**

Product Administration are responsible for setting up new savings products for our third party clients, monitoring the product through its lifecycle, effecting rate changes and processing product maturities.

Our Coordinators play a pivotal role in the department. The following are a few key duties which our coordinators do to ensure the smooth running of things
- Product set up & maturity
- Interest payment verification
- Processing and checking interest rate changes
- Ensuring HMRC Regulations are adhered to and compiling Returns
- System & statement testing
- Collating & analysing exception reports, highlighting trends to be investigated and correcting errors

**About You**

We are looking for someone to join us who can demonstrate high levels of accuracy and attention to detail. You will be able to follow procedures in order to ensure risk incidents remain low, as well as being determined to find opportunities to improve processes.

Experience of delivering excellent customer service is essential as we would like someone who can communicate confidently with stakeholders from multiple areas, including Clients. You will be able to manage a varied and time critical workload, demonstrating you can re-prioritise to ensure SLAs are met.

You will be a team player, able to support colleagues in and out of department. You display a professional attitude, as well as being friendly and approachable.

Full training and ongoing support will be provided.

**About Us**

Newcastle Strategic Solutions provide expertise based on leveraging technology and a high standard of customer service to deliver an award winning, all-encompassing service to our clients, giving us a proven track record for delivering success.

Product Administration plays a pivotal role creating, maintaining and supporting savings products and processes for all clients including NBS. Some tasks also impact on our lending systems. The work is varied and rewarding.

We operate on a hybrid model of working, this sees our colleagues work some days from home and some from our office in Cobalt Business Park, we'd love to talk through how this might work for you. Your work life balance is important to us, if you’d rather spend more time at home that’s fine by us, likewise if you prefer to spend a little more time in the office that’s fine too. We welcome conversation around when, where and how you work.

This role can also be considered on flexible working arrangements and we actively encourage those who consider themselves suitable for the role yet would prefer part-time arrangement or compressed hours to get in touch to discuss any requirements/preferences with us.

In addition to joining a great team within a truly local organisation, our colleagues also benefit from:

- Days holiday allowance + bank holidays
- Corporate bonus scheme
- Subsidised event tickets
- Generous pension scheme
- Performance-related pay
- Volunteering days
- Flexible working hours

**Salary**: £21,583.00-£26,918.00 per year

**Benefits**:

- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Wallsend

Application deadline: 23/02/2023


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