Business Analysis Senior Associate

3 weeks ago

Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

**Role Description**

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

**Job responsibilities**:

- Articulate and document process flows including customer interactions, operational intervention, end to end flows, data handoffs, etc.
- Understand client, market and regulatory requirements, their current product usage and prioritize the requirements based on data analysis and strategic business need.
- Perform impact analysis for business initiatives to ascertain partner business groups that will consequently be required to undergo technical or operational process change.
- Define functional and non-functional business requirements for development and commercialization in order to meet business targets.
- Analyze and elaborate product features and operational, regulatory and compliance, UI, reporting and sanctions screening requirements.
- Conduct walk through and training sessions to update stakeholders and user groups.
- Analyze defects by prioritizing and exploring alternative solutions.
- Assisting Project Manager in their functions
- Supporting Operations readiness activities like preparation of PVT scripts, user guides.
- Providing training and support to new joiners and junior colleagues.

**Required qualifications, capabilities and skills**:

- Bachelor degree (with relevant experience) preferred.
- Relevant experience within the Financial Services industry supporting multiple departments delivering in a highly complex, pressurized and high-volume environment.
- Advanced numeracy and Microsoft skills.
- Worked in Corporate and Investment business function i.e.: Global Markets, Middle Office, Wholesale Payments or Securities Services.
- Proven and evidenced successful senior business analyst experience.
- Sound understanding of Operational and Exceptions Processes.
- Extensive requirements analysis, elaboration and documentation skills.
- Ability to keep sight of the overall context and remain centered on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed.

**Preferred qualifications, capabilities and skills**:

- Exposure to business process smart tools i.e. Signavio, Nintex, Mendix or similar low code tools.
- Exposure to UX / UI Design Tools.
- Experience with frameworks such as Cucumber, Gherkin and Behavior Driven Development (BDD).
- Project / Agile methodology Qualification.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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