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Total Loss Claims Advisor
4 months ago
Overview:
Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most?
**Responsibilities**:
**The role**:
Our Vehicle Damage Advisors are part of the Total Loss Team. This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva. You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.
- With training you will understand repair methodology and use this to confirm total loss diagnosis
- To use all available tools to calculate accurate and fair total loss settlement costs
- To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner
- To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them
- To promote customer satisfaction
- To develop, and maintain relationships with external suppliers and internal business areas
Qualifications:
**Desirable qualifications and experience**:
- Excellent interpersonal and customer service skills
- Negotiation, questioning and decision-making skills
- Good planning and analytical skills
- Communication skills and confidence when dealing with people, often in difficult circumstances
- Active listening skills
- Organisational and time management skills
- The ability to work well under pressure
- Commercial acumen
- The ability to think strategically
- Initiative and the ability to adapt quickly to different situations
- Good numeracy and literacy
- Discernment and the ability to assess a situation objectively
- Experience of working within the motor repair industry (desirable)
- Vehicle damage assessment capability (desirable)
**Who are Solus and what can they do for you?**
Solus is one of the largest body repair groups in the country, employing over 900 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.
- Our excellent benefits and rewards packages
- Group income protection with access to a **GP and medical advice** 24 hours per day for yourself and your family
- Employer matched pension contributions up to 7.5% (service dependent)
- Discounts on Aviva products and services
- Savings and benefits schemes
- Discounts and schemes for electric vehicle purchase for all employees
- Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
- Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
- Links with Thatcham to get the best products and training here in the UK
- We have a variety of locations, hours and working patterns to suit our customers, business, and you.
- We interview every disabled applicant who meets the minimum criteria for the job.
**We recognise that we can only achieve our vision with the dedication and collaboration of ou**
**r**
***
**specialists**
**.**
**This is an excellent time to join a rapidly growing business and help us to shape the future.**
**What next?
