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Customer Service Specialist Representative

4 months ago

Colchester, United Kingdom Sekura Global Full time

Sekura Global is a provider of innovative loss prevention solutions specializing in security tags. We partner with large retailers to develop discreet, easy to use products that offer a high level of security, protection, and peace of mind. Our mission is to be the world’s most innovative global retail security provider.

We are seeking an experienced **Customer Service Representative** to join our fast-growing team. This position will be based in our Colchester office with primary responsibility to provide outstanding customer account management. To succeed in this position, you will be able to work in a fast-paced environment, be self-motivated, quick-thinking, and highly detail-oriented, with outstanding customer service and presentation skills.

**Key Responsibilities**:

- Day to day management of customer interactions for orders and customer service, providing sales support to the UK, EU, and Australian teams.
- Proactively monitor customer engagement, sales and inventory trends through regular client interactions and provide ongoing feedback to sales and other key internal stakeholders.
- Act as a voice of the customer while assisting in developing, carrying out, and improving the Customer Experience through the entire journey. Ensure Sekura is recognized as first class within the industry.
- Fully own the order fulfillment process from start to finish including customer purchase order requests, order entry/review/confirmation, customer correspondence, shipping, billing inquiries, and follow-up, all while ensuring customer satisfaction.
- Utilizes SAP for input of sales quotations and orders, maintenance of customer records, order process activity, and runs reports to monitor daily activities.
- Monitors order flow and keeps internal and external customers updated throughout the order process to proactively identify problems, resolve issues, develop alternative solutions, and avoid shipping and billing discrepancies. Process and oversee product returns.
- Manages the delivery flow by liaising directly with procurement, logistics and the customer, acts as the first point of customer contact and professionally manages queries and complaints to ensure that they are resolved within agreed timelines.

Experience Required:

- 2+ years prior customer service experience (business to business with inventory-based products).
- Extensive customer account management and order processing experience including experience balancing multiple tasks and customer needs simultaneously.
- Self-motivated with a positive can-do attitude and the ability to be flexible in a fast-paced dynamic environment.
- Team player with ability to work well with customers and colleagues at all levels.
- Highly organized with strong attention to detail.
- Outstanding English written and verbal communication skills.
- Intermediate level experience with SAP (or similar ERP product), Microsoft Excel, Word, Outlook and PowerPoint.
- Authorization to work indefinitely without restriction or sponsorship.

Pay: £27,000.00-£33,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Application question(s):

- Are you authorised to work in the UK indefinitely and without sponsorship?

**Experience**:

- business to business customer service & account management: 2 years (preferred)

Work Location: In person